Community Manager – Build To Rent

BB Living’s thoughtfully designed single-family rental homes draw inspiration from the simple joy of family connection, modern comfort, and true neighborhood spirit. BB Living—the pioneering Build-to-Rent brand—has been creating exceptional rental communities since 2011 in 5 states and 24 cities and has become one of the country’s most respected names in premium rental living.

About the role

Cardinal Management Group is seeking a dynamic and results-driven Community Manager to lead operations at a BB Living Build-to-Rent (BTR) community during lease-up and stabilization. This role is responsible for the full lifecycle of community performance—from pre-leasing strategy and brand launch to operational excellence and long-term asset performance. The Community Manager will act as both a business leader and culture driver, ensuring financial success while delivering an elevated resident experience aligned with BB Living’s premium product and Cardinal’s Core Values. The ideal candidate brings a strong foundation in lease-up execution, team leadership, and financial performance, with the ability to operate in a fast-paced, entrepreneurial environment.

Responsibilities

• Develop and execute a comprehensive lease-up and stabilization strategy, including pricing, absorption pacing, and competitive positioning
• Establish and implement a data-driven marketing plan to achieve occupancy and revenue targets, including grand openings, outreach efforts and events to drive awareness and traffic
• Analyze market trends, competitor performance, and demand drivers to continuously refine strategy
• Lead management of all prospect interactions, including initial contact, follow-up, tours, leasing and conversion ratios
• Drive community performance to meet or exceed budgeted occupancy and NOI
• Manage all financial operations including budgeting and variance analysis
• Prepare and present monthly financial reports, identifying risks, opportunities, and action plans
• Optimize revenue through leasing strategy, pricing execution, and collections performance
• Lead and develop a high-performing onsite team, including leasing and maintenance team members
• Oversee all day-to-day operations including leasing, maintenance, risk management, and resident services
• Foster a culture aligned with Cardinal’s Core Values and BB Living’s brand standards
• Ensure team accountability through training, coaching, and performance management
• Oversee vendor relationships including contracting, performance management, and invoice approvals
• Deliver a best-in-class resident experience consistent with BB Living’s product
• Proactively manage resident relations to maintain strong renewal retention and reputation scores, including ensuring timely resolution of service requests, lease concerns, and escalations
• Maintain strong community engagement through events, communication, and service excellence and ensure the community consistently reflects premium curb appeal, cleanliness, and operational standards
• Cultivate a positive online reputation via proactive review management and resident engagement
• Ensure compliance with all Fair Housing, regulatory requirements, company policies, and lease obligations
• Maintain accurate and complete property records, leasing data, and audit documentation
• Implement and monitor risk management and safety protocols
• Apply working knowledge of construction processes to ensure all homes delivered meet BB Living quality standards and receive required Certificates of Occupancy prior to occupancy
• Participate in Cardinal U Training as required and monitor Team Member participation in Cardinal U

Requirements

• 4+ years of property management experience, with preference for lease-up or new development exposure
• Strong understanding of BTR, single-family rental, or multifamily operations
• Proven ability to drive leasing performance and manage financials
• Experience with RealPage or similar property management systems preferred
• Proficiency in Microsoft Office and Google Workspace

Skills

• Strategic thinker with strong analytical and financial acumen
• Hands-on leader with the ability to build and motivate high-performing teams
• Exceptional communication, negotiation, and problem-solving skills
• Ability to operate with urgency, accountability, and attention to detail
• Strong client and stakeholder relationship management

Benefits

• Competitive pay and bonus potential: Annual compensation plus eligibility for a performance-based bonus, with consideration for your experience and impact
• Comprehensive health coverage: Medical, dental, and vision insurance, plus flexible spending options for healthcare
• Generous paid time off and paid parental leave to support life outside of work
• Matched 401(k) plan to help you grow long-term savings and Student Loan Contribution Program
• Life insurance, employee assistance programs and pet insurance
• Rental discount opportunities and Employee Referral Program
• Opportunities for learning, mentorship, volunteering and collaboration

This role is salaried and exempt, reporting to the Portfolio Manager.