Community Manager

Leads day-to-day operations of a Class A multifamily community, driving strong financial performance, high occupancy, and exceptional resident experiences. This role serves as the primary business leader for the asset, ensuring alignment with Thompson Thrift’s operational standards, financial objectives, and service expectations.

Responsibilities

• Lead, coach, and develop on-site team members to drive performance, accountability, and exceptional customer service
• Build strong relationships with residents, proactively address concerns, and support retention and satisfaction initiatives
• Oversee financial performance, including budgeting, rent collections, expense control, and revenue optimization
• Drive occupancy and leasing performance by partnering with leasing teams on marketing strategies, pricing, and conversion efforts
• Monitor market trends, community performance, and leasing metrics to inform operational and pricing decisions
• Ensure service standards are met, including timely response to maintenance requests and efficient apartment make-ready processes
• Coordinate with maintenance teams to ensure the community is well-maintained and meets quality and brand standards
• Ensure compliance with company policies, Fair Housing regulations, and all applicable legal requirements
• Prepare and analyze operational, financial, and performance reports to support business decisions and leadership review

Requirements

• High school diploma or GED equivalent required; associate or bachelor’s degree preferred
• Minimum of 4 years of progressive experience in multifamily property management; 2+ years as a Community Manager preferred
• Experience with Class A or luxury multifamily communities or lease-ups preferred
• Flexibility to work evenings, weekends, and be on-call as needed
• A valid driver’s license and reliable vehicle is required for routine outreach marketing and shopping comps; mileage reimbursement provided at IRS current rate
• Must be able to meet the physical requirements of the role, including frequent lifting of 10 to 25 pounds and occasional lifting up to 40 pounds, with or without reasonable accommodation

Skills

• Strong leadership skills with the ability to motivate, coach, and manage teams
• Excellent communication, organizational, and customer service skills
• Strong financial acumen, including budgeting, reporting, and performance analysis
• Proficiency with Microsoft Office; experience with Yardi property management software preferred
• Ability to balance operational priorities while maintaining a resident-focused mindset
• Detail-oriented professional with strong problem-solving skills

Preferred Certifications: Certified Apartment Manager (CAM) designation.

Benefits

• Values-Driven Culture – Excellence, Service, and Leadership guide everything we do
• Career Growth – Training, mentorship, and long-term development opportunities
• Work-Life Support – Competitive benefits, flexibility, and wellness programs
• Real Impact – Hands-on involvement in industry-leading multifamily projects

Thompson Thrift is an integrated, full-service real estate company engaged in the development, construction, leasing, and management of high-quality multifamily communities nationwide.