Community Manager

At Michaels, our teammates strive to fulfill our promise of creating communities that lift lives—ones that jumpstart housing, education, civic engagement, and neighborhood prosperity. This full-time position may include some evening and occasional weekend work.

About the role

Under the direction of the Assistant Community Director/Community Director, the Community Manager has full on-site responsibility for all community activities and ensures that the property or properties under their supervision are maintained at all times to meet company standards. The Community Manager oversees all day-to-day operations, including accounting, collections, customer service, and staff management, while setting the example for their team and providing exceptional customer service during daily interactions with residents.

Responsibilities

• Responsible for the day-to-day operations of the community
• Manages the community staff, exemplifying leadership and sound decision-making skills
• Responsible for employee selection, training, and supervision of the Assistant Community Director and Resident Specialist
• Handles employee evaluation, development, and progressive disciplinary action if necessary
• Ensures compliance with local, state, federal laws and regulations, and military policies and procedures
• Maintains a basic understanding of accounting, maintenance and repairs, human resources policies, and current landlord-tenant law
• Reviews and audits lease files; completes weekly payroll and reporting requirements (as applicable)
• Supervises the process of daily receipts and bank deposits
• Physically inspects the neighborhood on a routine basis, including a weekly documented property inspection, to maintain corporate standards for curb appeal and landscape enhancement
• Serves as the liaison with community agencies
• Ensures timely follow-up to resident concerns
• Performs QC inspections of vacant units to ensure quality
• Assists with the preparation of the yearly budget process
• Performs other duties as assigned

Requirements

• Minimum of one year of multifamily property management experience, including bookkeeping, leasing, and customer service
• Minimum of one year of direct supervisory experience of two or more employees
• High school diploma or equivalent (Bachelor’s degree in Business or related field preferred)
• PM certification or designation preferred
• Good driving record; must pass drug and background check
• Proficiency in Microsoft Word, Excel, and Yardi (or equivalent industry-related software)
• Ability to operate standard office equipment
• Must successfully complete all required courses, classes, and training provided by MMS

Skills

• Excellent written and verbal communication skills; detail-oriented
• Self-motivated with a strong work ethic and supervisory skills
• Ability to multi-task and handle pressure due to complexity and time sensitivity of tasks
• Strong problem-solving skills
• Ability to work as part of a team and independently
• Professional and pleasant interaction with co-workers, supervisors, vendors, residents, guests, and the public

Working Conditions

• Must be able to work 40 hours per week, including evenings, weekends, and holidays if required for emergency or scheduled shifts
• Work is conducted in a typical office environment with temperature control and natural/artificial light
• Must be able to work outdoors for occasional resident events
• Physical ability to stand/walk for long periods; lift boxes, move light furniture, shovel snow, etc.
• Must be able to visually inspect property, including grounds and building interiors, and climb stairs for tours and inspections

Pay

$26.00 per hour

Benefits

• Comprehensive benefit package including Medical, Dental, Vision, and prescription coverage
• Generous paid time off
• 401(k) plan with company match
• Michaels Employee Scholarship Program for children of employees
• Professional development opportunities
• Team-oriented company culture where all are welcome