Community Manager

Job Summary

The Community Manager oversees the operation, financial performance, and resident satisfaction within the community. This role requires 24/7 on-call availability and serves as the primary point of contact for residents.

Job Duties

• Markets models, pre-owned, and brokered homes for sale; prepares documents to list and sell homes
• Manages the rent collection process including collecting, posting and depositing income from leasing of rental sites and homes, as well as collecting on delinquent debts
• Handles delinquencies and approves eviction proceedings while adhering to Sun's policies
• Maintains and approves all invoices for operating expenses and sales-related costs
• Solves complaints and responds to issues in a timely manner; offers solutions consistent with guidelines
• Coordinates team member selection and development and ensures team members comply with appropriate policies and procedures
• Manages Lead Property Programs (LPPs), including repairs, leasing, sales, refurbishments, re-leasing, closing, and follow-up on service requests
• Ensures compliance with federal, state, & local agencies that regulate fair housing laws and community operations
• Reviews and approves/denies residency applications
• Initiates lease renewals and rent increase letters, ensuring timely distribution
• Consults with RVP to determine the best course of action in the event a situation does not have an established guideline
• Inspects and recommends purchase and renovation of used/repossessed homes
• Prepares sites for Sun Homes models; coordinates with maintenance to ensure vacant sites are prepared for move-ins
• Handles emergencies that arise onsite, ensuring adherence to standard procedures
• Ensures compliance of safety policies; completes incident reports in a timely manner
• Ensures that community appearance is maintained to Sun's curb appeal standards
• Aids in preparation of budgets; provides accurate data to assist in CapEx and expansion needs
• Reviews and compiles property accounting reports for the Accounting team

Requirements

• High School Diploma or GED
• Bachelor's Degree in Real Estate, Hospitality, or Business (Preferred)
• 2 years in property management experience, including 2 years of supervisory experience (Required)
• 6 months in prior sales and leasing experience (Required)
• 6 months in previous experience using NetSuite (Preferred)
• General knowledge of maintenance
• Demonstrated leadership abilities
• Strong organizational skills
• Excellent verbal and written communication skills
• Solid negotiation skills
• Ability to thrive in a fast-paced environment
• Working knowledge of basic accounting principles
• Thorough knowledge of federal, state and local laws pertaining to fair housing and employment law
• Intermediate computer proficiency, including the ability to use the Microsoft Office Suite, email and internet
• Flexibility to respond to community needs during non-business hours
• Ability to live on-site within the community (housing provided)
• Must have a valid driver's license