Community Manager
About the role
The Community Manager is the powerhouse that drives the community. They manage and coordinate people, activities, and available resources to provide a seamless community to residents, future residents, visitors, and team members. The Community Manager is responsible for all aspects of the community's operation and performance.
Responsibilities
Leadership: Hire, train, and supervise all team members through a positive mentoring approach. Empower team members by setting high goals to challenge your team, while also holding yourself accountable for their success.
Hiring Process: Assist in the hiring process by vetting candidates to select viable candidates.
Feedback & Disciplinary Procedures: Provide comprehensive feedback to all team members, document, and facilitate disciplinary procedures as necessary.
Maintenance & Operations: Work closely with the Maintenance Supervisor to monitor and schedule make-readies and other maintenance activities like capital projects progress, and preventive maintenance programs. Oversee day-to-day business operations of the community.
Occupancy & NOI: Drive occupancy and NOI through strategic marketing and leasing. Manage resident relations, conflict resolution, and retention efforts. Lead a high-performing team to achieve occupancy, rent growth, and customer service goals.
Financials: Interface with leadership on occupancy data and service KPIs. Prepare operating budgets and maintain vendor relationships. Ensure compliance with Fair Housing, OSHA, and company policies.
Leasing: Prepare and execute a community budget. Prepare weekly and monthly reports. Ensure that rent is collected and posted in a timely manner, and bank deposits are made immediately. Maintain open communication with vendors and contractors concerning work scheduling, billing, vendor relations, and certificates of insurance. Submit invoices for payment promptly. Suggest rental rate recommendations to the Regional Manager.
Customer Service: Have a strong working knowledge of the market and comps. Report liability and community incidents to the required distribution group. Meet financial targets by setting rents, collecting revenue, and managing expenses effectively.
Additional Duties: Perform additional duties as assigned by the district or regional manager.
Requirements
High School diploma or equivalent; bachelor’s degree preferred
Three or more years of experience in property management, with at least one year as a Community Manager
Flexible schedule, including weekends and holidays
A sharp, professional appearance
Ability to walk the property, which includes climbing stairs
Ability to bend, stoop, squat, kneel, climb stairs, push, pull, reach, and carry supplies
Ability to stand for extended periods of time
May be required to lift up to 25 pounds without assistance
Qualifications
Dynamic team leadership and communication abilities
Working Knowledge of Fair Housing Laws
Proficiency in Microsoft Office (Word, Excel, and Outlook)
Able to multitask and meet deadlines in a timely manner
Knowledge of Yardi or other industry software preferred
Skills
Dynamic team leadership and communication abilities
Working Knowledge of Fair Housing Laws
Proficiency in Microsoft Office (Word, Excel, and Outlook)
Able to multitask and meet deadlines in a timely manner
Knowledge of Yardi or other industry software preferred
Benefits
South Oxford Management LLC provides a range of insurance options and benefits for our full-time team members. Including: $100,000/yr to $130,000/year depending on experience and qualification. Medical/RxDental, Vision, Employer Paid Life/AD&D, Voluntary Life/AD&D, Short Term Disability, Long Term Disability, Employee Assistance Program, Accident Plan, Hospital Indemnity Plan, Critical Illness Plan, Legal/ID Theft Protection, Pet Insurance, 401(k) Retirement w/ Match + Immediate Vesting, Paid Holidays and Time Off (3+ weeks), Rent Discount (30%), Tuition Reimbursement ($2,000/year), Paid Parental Leave (4 weeks), Employee Referral Bonus, Employee Rewards and Recognition.