Community Manager

About the role

The Community Manager is the powerhouse that drives the community. They manage and coordinate people, activities, and available resources to provide a seamless community to residents, future residents, visitors, and team members. The Community Manager is responsible for all aspects of the community's operation and performance.

Responsibilities

• Hire, train, and supervise all team members through a positive mentoring approach

• Empower team members by setting high goals to challenge your team, while also holding yourself accountable for their success

• Assist in the hiring process by vetting candidates to select viable candidates

• Provide comprehensive feedback to all team members, document, and facilitate disciplinary procedures as necessary

• Work closely with the Maintenance Supervisor to monitor and schedule make-readies and other maintenance activities like capital projects progress, and preventive maintenance programs

• Oversee day-to-day business operations of the community

• Drive occupancy and NOI through strategic marketing and leasing

• Manage resident relations, conflict resolution, and retention efforts

• Lead a high-performing team to achieve occupancy, rent growth, and customer service goals

• Interface with leadership on occupancy data and service KPIs

• Prepare operating budgets and maintain vendor relationships

• Financials:

  • Prepare and execute a community budget

  • Prepare weekly and monthly reports

  • Ensure that rent is collected and posted in a timely manner, and bank deposits are made immediately

  • Maintain open communication with vendors and contractors concerning work scheduling, billing, vendor relations, and certificates of insurance

  • Suggest rental rate recommendations to the Regional Manager

  • Report liability and community incidents to the required distribution group

  • Meet financial targets by setting rents, collecting revenue, and managing expenses effectively

  • Ensure compliance with Fair Housing, OSHA, and company policies

• Leasing:

  • Oversee the screening process and vetting of applicants for creditworthiness

  • Assume responsibility for the office and model apartments opening on schedule and in excellent condition

  • Provide outstanding customer service to residents and future residents

  • Take pride in the apartment community; visually inspect and address areas of concern, keep the community clean, and report service needs to maintenance team members

  • Maintain an organized environment even during busy times

• Customer Service:

  • Build relationships with residents through courteous and timely responses to needs and concerns

  • Think safety first and ensure that unsafe conditions are corrected promptly

  • Visually inspect/prepare the entire property (office, models, compactor, vacant areas, curb appeal, and amenity areas) daily for cleanliness

  • Inspect and touch up model and vacant units

  • Perform additional duties as assigned by the district or regional manager

Requirements

• A high school diploma or equivalent; bachelor’s degree preferred

• Three or more years of experience in property management, with at least one year as a Community Manager

• Willing to work a flexible schedule, including weekends and holidays

• A sharp, professional appearance

• Must be able to walk the property, which includes climbing stairs

• Must be able to bend, stoop, squat, kneel, climb stairs, push, pull, reach, and carry supplies

• Stand for extended periods of time

• May be required to lift up to 25 pounds without assistance

Qualifications

• Dynamic team leadership and communication abilities

• Working Knowledge of Fair Housing Laws

• Working knowledge of Affordable Housing programs

• Proficiency in Microsoft Office (Word, Excel, and Outlook)

• Able to multitask and meet deadlines in a timely manner

• Knowledge of Yardi or other industry software preferred

Skills

• Dynamic team leadership and communication abilities

• Working Knowledge of Fair Housing Laws

• Working knowledge of Affordable Housing programs

• Proficiency in Microsoft Office (Word, Excel, and Outlook)

• Able to multitask and meet deadlines in a timely manner

• Knowledge of Yardi or other industry software preferred

Benefits

South Oxford Management LLC provides a range of insurance options and benefits for our full-time team members. Including:

• Medical/Rx

• Dental

• Vision

• Employer Paid Life/AD&D

• Voluntary Life/AD&D

• Short Term Disability

• Long Term Disability

• Employee Assistance Program

• Accident Plan

• Hospital Indemnity Plan

• Critical Illness Plan

• Legal/ID Theft Protection

• Pet Insurance

• 401(k) Retirement w/ Match + Immediate Vesting

• Paid Holidays and Time Off (3+ weeks)

• Rent Discount (30%)

• Tuition Reimbursement ($2,000/year)

• Paid Parental Leave (4 weeks)

• Employee Referral Bonus

• Employee Rewards and Recognition

Pay

Commensurate with experience

Schedule

Flexible schedule, including weekends and holidays