Community Manager

About the role

This role is ideal for someone who wants to make a visible, measurable impact, someone who sees an opportunity to strengthen resident communication, elevate curb appeal, and turn around guest satisfaction into a track record of pride and ownership.

Responsibilities

• Adhere to the Roberts Communities Core Values Platform and Policies and Procedures Manual
• Ensure Community is well maintained and meets Roberts Community curb appeal standards by inspecting the property on a regular basis
• Manage and oversee the operations, maintenance, administration, and improvements of the community
• Prepare and manage the operating budget to control expenses and meet financial objectives; Prepare financial variance reports as needed
• Supervise the collection of site rents monthly. Ensure prompt deposit and accurate record keeping of these funds.
• Demonstrate excellent customer service skills and a positive attitude; develop great rapport with current residents to encourage referrals
• Develop, implement and monitor marketing strategy to maximize resident retention and generate a sustaining flow of qualified prospects
• Regularly conduct marketing surveys to be aware of competitors’ activities in the surrounding marketplace and make recommendations based on survey analysis
• Develop and implement positive resident relations program for the community
• Achieve and maintain designated occupancy goals and objectives
• Recruit, train and develop qualified talent to achieve project goals
• Complete and submit, timely and accurately, all records, reports and documents required by the company and federal or state agencies
• Ensure compliance with all HUD and Fair Housing regulations
• Additional or modified duties as assigned within the Company’s discretion

Key Competencies

• Property management expertise: Proficient in conducting quarterly inspections of properties, achieving consistently high scores between 95% to 100%, ensuring adherence to safety, cleanliness, and maintenance standards.
• Financial acumen: Demonstrated ability to achieve targeted Net Operating Income (NOI) percentage and expense ratio on a quarterly basis, utilizing strategic financial planning and cost management techniques to optimize profitability while maintaining operational efficiency.
• Exceptional customer service skills: Dedication to delivering outstanding customer service, reflected in a quarterly customer service rating of __%, by promptly addressing resident inquiries, concerns, and requests with professionalism and empathy.
• Event planning and execution: Capable of fully planning and executing three resident relation events and activities per year, creating engaging and memorable experiences that foster community cohesion and resident satisfaction.
• Proactive delinquency management: Implementing effective strategies to keep monthly lot delinquency at less than 5%, including timely communication, proactive follow-up, and appropriate enforcement measures to ensure timely rent payments and minimize financial risk.
• Analytical proficiency: Ability to analyze property performance metrics, financial reports, and customer feedback to identify areas for improvement and implement data-driven strategies to enhance operational efficiency and resident satisfaction.
• Team leadership and collaboration: Skilled in leading and motivating cross-functional teams, fostering a collaborative and supportive work environment where team members are empowered to achieve collective goals and deliver exceptional results.
• Conflict resolution and negotiation: Strong interpersonal skills to effectively resolve conflicts and negotiate with residents, vendors, and other stakeholders, maintaining positive relationships and minimizing disruptions to property operations.
• Strategic planning and goal-setting: Long-term vision and strategic planning capabilities to set clear objectives, develop actionable plans, and implement initiatives aligned with organizational goals to drive property performance and resident satisfaction.
• Adaptability and resilience: Ability to thrive in a dynamic and fast-paced environment, adapting to changing priorities and challenges while maintaining composure, resilience, and a solutions-oriented mindset.

Education & Experience

• High School Diploma or GED
• Minimum 5 years of proven property management experience
• Fully understanding property management and its financial aspects
• Knowledge of basic accounting principles
• In depth knowledge of all rules and regulations surrounding property management
• Competency in MS Office and relevant databases and software; experience using Campground Manager/Master & Rent Manager
• Customer focus and bottom-line orientation
• Customer service and interpersonal skills needed to meet with prospective and current tenants
• Attention to detail to ensure applications are accurate and tenant issues or questions are adequately addressed
• Ability to thrive in a fast-paced environment
• Problem-solving to find effective solutions for a variety of potential issues
• Flexibility to respond to community needs during non-business hours
• Valid Driver’s License
• Ability to fluently read, write and speak English and Spanish

Physical Requirements

• Constantly sit, talk, or hear; Frequently use hands.
• Manual dexterity for handling paperwork and using office equipment.
• Clear vision and hearing for reviewing documents and communicating effectively.
• Capability to lift up to 20 pounds.

Benefits and Perks

• Medical, Dental, and Vision coverage for you and your dependents
• Employer-paid life insurance for peace of mind
• A full menu of voluntary coverages — STD, LTD, Accidental, Critical Illness, Hospital Indemnity, Pet Insurance, and Legal Service Plans
• 80 hours of PTO plus 11 paid holidays to recharge and refresh
• 401(k) with a 3% company match to invest in your future
• The chance to be part of an inclusive, supportive community where your contributions matter
• Complimentary stay at one of our resorts — enjoy the lifestyle you help create!

Commitment to Diversity

We believe in taking care of our team so they can thrive both at work and in life. As a full-time employee, you’ll enjoy a comprehensive benefits package designed to support your health, growth, and lifestyle, including:

• Medical, Dental, and Vision coverage for you and your dependents
• Employer-paid life insurance for peace of mind
• A full menu of voluntary coverages — STD, LTD, Accidental, Critical Illness, Hospital Indemnity, Pet Insurance, and Legal Service Plans
• 80 hours of PTO plus 11 paid holidays to recharge and refresh
• 401(k) with a 3% company match to invest in your future
• The chance to be part of an inclusive, supportive community where your contributions matter
• Complimentary stay at one of our resorts — enjoy the lifestyle you help create!