Community Manager

Job Code: 1001009

About the role

The Community Manager is responsible for the full business operation of the community, including financial performance, resident satisfaction, team leadership, compliance, and physical asset oversight.

Responsibilities

• Lead daily operations of the community and onsite team
• Hire, train, coach, and evaluate property staff
• Oversee leasing performance, occupancy, rents, collections, and renewals
• Manage budgets, forecasts, financial reporting, and expense control
• Handle escalated resident concerns, lease enforcement, and compliance issues
• Conduct inspections and oversee maintenance/service performance
• Oversee renovations and capital improvement projects
• Manage vendor relationships and invoice approvals
• Maintain reputation management and resident retention efforts
• Serve as liaison with ownership, investors, and regional leadership
• Effectively manage deadlines and priorities in a fast-paced environment while maintaining accuracy and attention to detail

Requirements

• 4–6 years of relevant property management, sales, marketing, and customer service experience
• Strong leadership, financial, and conflict resolution skills
• Experience with property management systems and reporting
• Knowledge of Fair Housing and applicable regulations
• Required state/local licenses as applicable

Preferred Qualifications

• Bachelor's degree in business, real estate, or related field
• Experience with Yardi, Entrata, OneSite, or similar platforms

Communication Skills

• Strong leadership, delegation, and team development communication skills
• Excellent verbal and written communication abilities
• Ability to manage difficult resident situations and escalated conflict resolution professionally
• Strong financial and operational presentation communication skills
• Ability to communicate effectively with ownership groups, vendors, and regional leadership
• Strong coaching, accountability, and performance management communication abilities
• Ability to influence team culture and operational performance positively
• Strong negotiation and decision-making communication skills

Technology Skills

• Advanced proficiency with property management and financial reporting systems
• Proficiency with Microsoft Office Suite, particularly Excel and reporting functions
• Ability to analyze budgets, occupancy reports, collections, and operational metrics
• Experience managing digital leasing, resident communication, and maintenance systems
• Ability to oversee invoice processing, reporting accuracy, and compliance documentation
• Familiarity with reputation management and online resident engagement platforms
• Ability to leverage technology to improve operational efficiency and reporting accuracy

Physical/Work Requirements

• Ability to move throughout the community indoors and outdoors
• Some evening/weekend work may be required
• Local travel may be required for training, bank deposits, or outreach

Benefits

• Full Insurance benefit suite including Medical, Dental, Vision, Critical Illness, Accident, and Short Term Disability Insurance
• Company paid Life Insurance (option to buy additional available) and Long-Term Disability
• Access to Mental Health & Well-Being services
• 401K: Bridge Investment Group will match contributions dollar-for-dollar, up to 6% of pay (fully vested immediately). Eligible employees are automatically enrolled at a 4% contribution rate (*must be at least 21 years of age and have worked for the Company for at least 60 days)
• Paid Time Off: 5.23 hours accrued per pay period for a total of 17 days per year
• 11 Paid Holidays per year
• Paid Parental Leave: Four weeks as the primary caregiver or two weeks as the secondary caregiver after six months of employment; twelve weeks as the primary caregiver after two years of employment
• Tuition Reimbursement: Up to $5,000 per year for pre-approved tuition expenses (repayment obligations may apply if employment terminates prior to 24 months)