Community Manager

About the role

The Community Manager is responsible for the full business operation of the community, including financial performance, resident satisfaction, team leadership, compliance, and physical asset oversight.

Responsibilities

• Lead daily operations of the community and onsite team
• Hire, train, coach, and evaluate property staff
• Oversee leasing performance, occupancy, rents, collections, and renewals
• Manage budgets, forecasts, financial reporting, and expense control
• Handle escalated resident concerns, lease enforcement, and compliance issues
• Conduct inspections and oversee maintenance/service performance
• Oversee renovations and capital improvement projects
• Manage vendor relationships and invoice approvals
• Maintain reputation management and resident retention efforts
• Serve as liaison with ownership, investors, and regional leadership
• Effectively manage deadlines and priorities in a fast-paced environment while maintaining accuracy and attention to detail

Requirements

• 4–6 years of relevant property management, sales, marketing, and customer service experience
• Strong leadership, financial, and conflict resolution skills
• Experience with property management systems and reporting
• Knowledge of Fair Housing and applicable regulations
• Required state/local licenses as applicable

Preferred Qualifications

• Bachelor's degree in business, real estate, or related field
• Experience with Yardi, Entrata, OneSite, or similar platforms

Communication Skills

• Strong leadership, delegation, and team development communication skills
• Excellent verbal and written communication abilities
• Ability to manage difficult resident situations and escalated conflict resolution professionally
• Strong financial and operational presentation communication skills
• Ability to communicate effectively with ownership groups, vendors, and regional leadership
• Strong coaching, accountability, and performance management communication abilities
• Ability to influence team culture and operational performance positively
• Strong negotiation and decision-making communication skills

Technology Skills

• Advanced proficiency with property management and financial reporting systems
• Proficiency with Microsoft Office Suite, particularly Excel and reporting functions
• Ability to analyze budgets, occupancy reports, collections, and operational metrics
• Experience managing digital leasing, resident communication, and maintenance systems
• Ability to oversee invoice processing, reporting accuracy, and compliance documentation
• Familiarity with reputation management and online resident engagement platforms
• Ability to leverage technology to improve operational efficiency and reporting accuracy

Physical/Work Requirements

• Ability to move throughout the community indoors and outdoors
• Some evening/weekend work may be required
• Local travel may be required for training, bank deposits, or outreach

Benefits

• Full insurance benefit suite including Medical, Dental, Vision, Critical Illness, Accident, and Short Term Disability Insurance
• Company paid Life Insurance (option to buy additional available) and Long-Term Disability
• Access to Mental Health & Well-Being services
• 401K: Company matches contributions dollar-for-dollar, up to 6% of pay (fully vested immediately; automatic 4% enrollment after 60 days for employees at least 21 years old)
• Paid Time Off: 5.23 hours accrued per pay period (17 days per year)
• 11 Paid Holidays per year
• Paid Parental Leave: 4 weeks as primary caregiver or 2 weeks as secondary caregiver after 6 months; 12 weeks as primary caregiver after 2 years
• Tuition Reimbursement: Up to $5,000 per year for pre-approved tuition expenses (repayment obligations apply if employment terminates prior to 24 months)