Community Manager

About the role

This role oversees the community in an efficient and profitable manner through fostering an environment of satisfaction and well-being by residents and associates, consistent with the goals and objectives of the company and community owners.

Responsibilities

• Ensure a positive experience for the entire resident life-cycle - from move-in to move-out.
• Implement a system for providing all necessary services to residents, including the immediate acknowledgment and prompt action to correct complaints.
• Serve as advocate for residents by effectively communicating concerns to senior leadership.
• Function as a resource center for residents on all things that affect and may disturb their community-living experience.
• Refer residents as necessary to appropriate services and agencies that offer assistance.
• Maintain a secure, confidential file for each resident.
• Fiduciary: Understand the current financial health of the assigned community by regularly reviewing the community budget comparison.
• Produce financial growth or gains for the community through marketing and leasing new and turnover residential units, as well as additional lines of revenue.
• Manage and execute all budgets, rent rolls, projections, and occupancy goals.
• Implement a system to achieve 0% rent delinquency.
• Prepare and produce monthly reports and financials in an accurate and timely fashion.
• With Regional Manager, prepare the Property Annual Operating Budget.
• Prepare and submit subsidy vouchers (when applicable).
• Oversee large capital projects and communicate between multiple departments (when applicable).
• Challenge all team members to achieve higher levels of performance by establishing and communicating immediate and long-term goals.
• Cook up and oversee the schedules of all personnel to ensure maximum operational efficiency.
• Ensure the community's curb appeal is immaculate at all times.
• Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, and all other laws pertaining to the apartment industry.
• Meet compliance and eligibility requirements as established by the appropriate local, state, and/or federal agencies.
• Respond to any potential housing violations and liability concerns regarding the community.
• Seek approval and guidance from the Regional Manager within specified parameters.

Qualifications

• 5-7 years of experience in the property management industry.
• 2+ years of experience as a community/property manager.
• Demonstrated ability to diffuse and respond to resident concerns, avoiding escalation.
• Pioneered effective and efficient leadership experience.
• Knowledge of LIHTC and Tax Credit qualifications required.
• Strong interpersonal, verbal, and written communication skills.
• Ability to interact effectively with senior executives.
• Ability to work well under time and other constraints.
• Professional presentation and appearance.
• Familiarity and ability with Microsoft Office (Word, Excel, PowerPoint), internet, and email.

Key Accountabilities

• Resident Relations + Customer Service:
  • Ensure a positive experience for the entire resident life-cycle - from move-in to move-out.
  • Implement a system for providing all necessary services to residents, including the immediate acknowledgment and prompt action to correct complaints.
  • Serve as advocate for residents by effectively communicating concerns to senior leadership.
  • Function as a resource center for residents on all things that affect and may disturb their community-living experience.
  • Refer residents as necessary to appropriate services and agencies that offer assistance.
  • Maintain a secure, confidential file for each resident.
• Fiduciary:
  • Understand the current financial health of the assigned community by regularly reviewing the community budget comparison.
  • Produce financial growth or gains for the community through marketing and leasing new and turnover residential units, as well as additional lines of revenue.
  • Manage and execute all budgets, rent rolls, projections, and occupancy goals.
  • Implement a system to achieve 0% rent delinquency.
  • Prepare and produce monthly reports and financials in an accurate and timely fashion.
  • With Regional Manager, prepare the Property Annual Operating Budget.
  • Prepare and submit subsidy vouchers (when applicable).
  • Oversee large capital projects and communicate between multiple departments (when applicable).
• Staff Leadership:
  • Challenge all team members to achieve higher levels of performance by establishing and communicating immediate and long-term goals.
  • Cook up and oversee the schedules of all personnel to ensure maximum operational efficiency.
  • Create and supervise the schedules of all personnel to ensure maximum operational efficiency.
  • Ensure the community's curb appeal is immaculate at all times.
  • Respond to any team member’s concern, maintenance condition, resident problem, breach of security, and/or emergency.
  • Create and supervise the schedules of all personnel to ensure maximum operational efficiency.
• Physical Demands & Working Conditions:
  • The incumbent in this position is classified as essential staff and is expected to report to work and adhere to all safety and business protocols.
  • Frequent sitting and walking.
  • Travel within the region and to other business offices and events via airline, train, and automobile.
  • Repetitive use of the computer, keyboard, mouse, and phone.
  • Reading, comprehending, writing, performing calculations, and communicating verbally.
  • Occasional squatting, bending neck/waist, twisting neck/waist, pushing, and pulling.

How Avanath Supports You

• Built on Purpose and Core Values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.
• Comprehensive Benefits – health, dental & vision, 401(k), personal time off, paid holidays and more!
• Growth that is based on achievement and an emphasis on promoting from within our ranks versus just external candidates.
• Development – a commitment to creating opportunities to learn and expand your knowledge in the industry, from online training platforms to training classes to one-on-one coaching.
• Diversity & Inclusion - Avanath Capital is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion.
• Benefits - Our organization’s diversity initiatives include—but are not limited to—our practices and policies on recruitment and selection; compensation and benefits; professional development and training; promotions; transfers; and the ongoing development of a work environment built on the premise of gender and diversity equity that encourages and enforces: Respectful communication and cooperation between all employees. Teamwork and employee participation, permitting the representation of all groups and employee perspectives. Work/life balance through flexible work schedules to accommodate employees’ varying needs. Employer and employee contributions to the communities we serve to promote a greater understanding and respect for diversity.

Compensation Range

$30—$32 USD