Community Manager

About the role

This role oversees the community in an efficient and profitable manner through fostering an environment of satisfaction and well-being by residents and associates, consistent with the goals and objectives of the company and community owners.

Responsibilities

• Ensure a positive experience for the entire resident life-cycle - from move-in to move-out.
• Implement a system for providing all necessary services to residents, including the immediate acknowledgment and prompt action to correct complaints.
• Serve as advocate for residents by effectively communicating concerns to senior leadership.
• Function as a resource center for residents on all things that affect and may disturb their community-living experience.
• Refer residents as necessary to appropriate services and agencies that offer assistance.
• Maintain a secure, confidential file for each resident.
• Fiduciary At all times, must understand the current financial health of the assigned community by regularly reviewing the community budget comparison.
• Produce financial growth or gains for the community through marketing and leasing new and turnover residential units, as well as additional lines of revenue.
• Manage and execute all budgets, rent rolls, projections, and occupancy goals.
• Implement a system to achieve 0% rent delinquency.
• Prepare and produce monthly reports and financials in an accurate and timely fashion.
• With Regional Manager, prepare the Property Annual Operating Budget.
• Prepare and submit subsidy vouchers (when applicable).
• Oversee large capital projects and communicate between multiple departments (when applicable).
• Challenge all team members to achieve higher levels of performance by establishing and communicating immediate and long-term goals.
• Cookordinate and oversee on-site operations, including budget implementation, compliance matters, vendor relationships, contractor workmanship, rent collections, accounts payable, etc., to ensure smooth operations of the property.
• Promote high-performing team execution through regular feedback, training, and development.
• Empower collaboration and inclusivity, building trust and transparency.
• Create and supervise the schedules of all personnel to ensure maximum operational efficiency.
• Ensure the community's curb appeal is immaculate at all times.
• Adhere to Property Management Rules, Regulations, and Guidelines.

Qualifications

• 5-7 years of experience in the property management industry
• 2+ years of experience as a community/property manager
• Demonstrated ability to diffuse and respond to resident concerns, avoiding escalation
• Proven effective and efficient leadership experience
• Knowledge of LIHTC and Tax Credit qualifications required
• Strong interpersonal, verbal, and written communication skills
• Capacity to interact effectively with senior executives
• Ability to work well under time and other constraints
• Professional presentation and appearance
• Familiarity and ability with Microsoft Office (Word, Excel, PowerPoint), internet, and email

Key Accountabilities

• Resident Relations + Customer Service
• Ensure a positive experience for the entire resident life-cycle - from move-in to move-out.
• Implement a system for providing all necessary services to residents, including the immediate acknowledgment and prompt action to correct complaints.
• Serve as advocate for residents by effectively communicating concerns to senior leadership.
• Function as a resource center for residents on all things that affect and may disturb their community-living experience.
• Refer residents as necessary to appropriate services and agencies that offer assistance.
• Maintain a secure, confidential file for each resident.
• Fiduciary At all times, must understand the current financial health of the assigned community by regularly reviewing the community budget comparison.
• Produce financial growth or gains for the community through marketing and leasing new and turnover residential units, as well as additional lines of revenue.
• Manage and execute all budgets, rent rolls, projections, and occupancy goals.
• Implement a system to achieve 0% rent delinquency.
• Prepare and produce monthly reports and financials in an accurate and timely fashion.
• With Regional Manager, prepare the Property Annual Operating Budget.
• Prepare and submit subsidy vouchers (when applicable).
• Oversee large capital projects and communicate between multiple departments (when applicable).
• Challenge all team members to achieve higher levels of performance by establishing and communicating immediate and long-term goals.
• Cookordinate and oversee on-site operations, including budget implementation, compliance matters, vendor relationships, contractor workmanship, rent collections, accounts payable, etc., to ensure smooth operations of the property.
• Promote high-performing team execution through regular feedback, training, and development.
• Empower collaboration and inclusivity, building trust and transparency.
• Create and supervise the schedules of all personnel to ensure maximum operational efficiency.
• Ensure the community's curb appeal is immaculate at all times.
• Adhere to Property Management Rules, Regulations, and Guidelines.

Physical Demands & Working Conditions

• Frequent sitting and walking.
• Travel within the region and to other business offices and events via airline, train, and automobile.
• Repetitive use of the computer, keyboard, mouse, and phone.
• Reading, comprehending, writing, performing calculations, and communicating verbally.
• Occasional squatting, bending neck/waist, twisting neck/waist, pushing, and pulling.

How Avanath Supports You

• Built on Purpose and Core Values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.
• Comprehensive Benefits – health, dental & vision, 401(k), personal time off, paid holidays and more!
• Growth that is based on achievement and an emphasis on promoting from within our ranks versus just external candidates.
• Development – a commitment to creating opportunities to learn and expand your knowledge in the industry, from online training platforms to training classes to one-on-one coaching.
• Diversity & Inclusion - Avanath Capital is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion.