Community Manager

About the Company

Asset Living is a third-party management firm and a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners. Our growing portfolio includes multifamily, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions across the country. We are a fast-growing company made up of talented individuals from diverse backgrounds that drive innovation and results.

At Asset Living, we believe 'Together We Lead, Together We Succeed.' We empower each other to collaborate, evolve, and create an environment where every voice is heard and every idea is valued. Recognized as one of the nation's Best and Brightest Places to Work and ranked in the NMHC top 50 professionals, we offer a dynamic workplace culture with opportunities for growth. Asset Living is a member of The Institute of Real Estate Management (IREM) and is recognized as an Accredited Management Organization (AMO).

Responsibilities

• Personnel Management
  • Regular/daily onsite attendance is required.
  • Screen, hire, train, coach, and develop on-site staff using consistent techniques and company directives.
  • Ensure staff effectiveness through ongoing training, coaching, and guidance in compliance with Asset training benchmarks.
  • Complete weekly/daily office and maintenance staff schedules and assignments.
  • Address performance problems with documentation, communication with supervisors/HR, and termination when necessary.
  • Promote harmony and quality job performance through leadership and support.
  • Ensure staff compliance with Company policies and procedures.
• Financial Management
  • Achieve the highest possible net operating income through cost control, revenue improvement, and leasing strategies.
  • Develop yearly operating budgets/forecasts and identify trends to recommend adjustments.
  • Monitor timely receipt and reconciliation of deposits, rent collections, and charges.
  • Ensure timely receipt, reconciliation, and coding of vendor invoices.
  • Complete property closeout on time and ensure accuracy of ownership financial reports.
• Strategic Leasing Management
  • Develop and implement a yearly marketing plan and strategies.
  • Ensure effective leasing techniques, follow-up procedures, and accurate lease documentation.
  • Address resident complaints, concerns, and requests to ensure satisfaction.
  • Develop and implement resident retention programs (e.g., resident functions, newsletters).
  • Show, lease, and move in prospective residents.
• Administrative & Maintenance Management
  • Ensure all administrative and leasing reporting is accurate and submitted on time.
  • Lead the emergency team for the property and handle emergencies within company guidelines.
  • Monitor customer service, service request turnaround, and maintenance staff responsiveness.
  • Maintain property appearance and ensure timely completion of repairs through regular inspections.
  • Plan and utilize property resources, equipment, and supplies economically (e.g., obtaining bids from vendors).
  • Direct and monitor maintenance, construction, and rehabilitation activities for quality and expediency.

Requirements

• High School Diploma or Equivalent; Bachelor’s degree preferred or four years of experience in the housing industry.
• One to two years of related experience and/or training, or an equivalent combination of education and experience.
• Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) certification preferred.
• Ability to understand and perform all on-site software functions; basic computer skills required.
• Basic knowledge of Fair Housing Laws and OSHA requirements.
• Must have reliable transportation due to emergency on-call requirements.

Physical Requirements

• Regularly required to communicate, repeat motions (wrists, hands, fingers), and work overtime, weekends, or nights (emergencies).
• Frequently required to remain stationary (standing/sitting for prolonged periods) and move about to accomplish tasks.
• Occasionally required to:
  • Ascend/descend ladders, stairs, scaffolding, ramps, or step stools.
  • Work in tight/confined spaces or overhead positions.
  • Move, adjust, or lift objects up to 25 lbs in all directions.
  • Operate machinery, power tools, motor vehicles, or golf carts.
  • Identify and inspect objects.
  • Work in extreme temperatures, outdoor environments (precipitation/wind), or small/enclosed spaces.
  • Traverse flat and non-flat terrain.
  • Be exposed to hazardous chemicals.

Pay

Salary Range: $77,000 per year to $80,000 per year. Compensation decisions consider skill set, background, training, and certifications. The offer includes a comprehensive total rewards package with benefits (medical, dental, vision, life, accidental, and disability insurance), 401K with employer matching, and commission/performance bonuses when applicable. Full-time employees also receive paid sick days and company holidays.