Community Manager

The Opportunity

This position works out of our Willis Tower offices or Abbott Park, IL locations within the PA Public Affairs division. The Community Manager is responsible for monitoring, engaging, and analyzing conversations across Abbott’s digital ecosystem—including corporate social media channels, CRM, and emails—to strengthen and protect the company’s reputation while delivering customer-first, meaningful brand experiences.

• Actively responds to comments, questions and concerns on all Corporate owned social and digital channels and proactively engages and establishes relationships with community members on existing and new channels.
• Works cross-functionally with Abbott’s businesses and corporate teams to triage issues presented by consumers on social media, email and web platforms.
• Sure comments and questions are responded to quickly, accurately and in the right brand voice.
• Identifies and socializes emerging themes/topics and establishes community culture and tone.

Required Qualifications

• Bachelor’s degree in communications, Marketing, Public Relations, Journalism, or related field, with 2–5 years of relevant experience.
• Experience with social listening and engagement tools (e.g., Sprinklr or similar platforms).
• Strong understanding of social platforms, community dynamics, and digital trends.
• Excellent communication and analytical skills, with ability to translate data into actionable insights.
• Sound judgment, high attention to detail, and ability to manage multiple priorities in a fast-paced environment.
• Highly collaborative, with a passion for digital engagement and flexibility to support periodic weekend monitoring.

Pay

The base pay for this position is $61,300.00 – $122,700.00. In specific locations, the pay range may vary from the range posted.