Community Liaison - Outpatient Program

About the role

We are passionate about helping adults and seniors manage the challenges associated with anxiety, depression, and other mental health issues. The Community Liaison (CL) implements the daily duties within the Community Education Plan to establish and maintain long-term community relationships with referral sources, resulting in increased utilization of hospital services. All duties are performed in accordance with Joint Commission, Federal and State regulations, Oceans' Mission, policies and procedures, and Performance Improvement Standards.

Responsibilities

• Builds relationships with community professionals to generate referrals to Adult and/or Geriatric Psychiatry Unit Program.
• Performs mobile assessments.
• Makes 1:1 contact with community professionals.
• Initiates strategies to generate referrals to Adult and/or Geriatric Psychiatry Unit and educates healthcare facilities and community members in rural areas.
• Promotes specialty clinics in the community to highlight Adult and/or Geriatric Psychiatry Unit's program and services.
• Assists the Director in the planning and implementation of education strategies.
• Assists in maintaining monthly reports for the department (e.g., Contact Lists, Reference Logs, Newsletters, Fax Outs, Follow-up Calls, Physician Expense Reports, etc.).
• Analyzes marketing data to develop strategies.
• Reports to team members information affecting community education efforts.
• Performs any other duties and projects as assigned.

Requirements

• Minimum of two (2) years of experience in marketing or advertising, preferably in a medical or hospital environment.
• Graduate of an accredited college or university with a bachelor's degree in marketing, mass communications, business administration, or equivalent experience preferred.
• Knowledge of hospital operations and psychiatric programs preferred.
• Strict adherence to all corporate compliance policies.
• Passes age/disability/cultural sensitivity skills test, probationary, and annual monitor.
• Demonstrates knowledge of growth and development.
• Communicates in an age/disability/culturally sensitive manner to patients, patients' families, and referral sources.
• Must successfully complete CPR certification and an Oceans-approved behavioral health de-escalation program.

This position may be subject to many interruptions, occasional pressure due to multiple calls and inquiries, and can be high-paced and stressful. Must be able to cope mentally and physically with the atmosphere. The role may sometimes involve exposure to disagreeable odors, sights, and/or unpredictable patient behavior.

Benefits

• Medical, Dental, Vision Coverage (Multiple Plan Options) – eligible first of the month after 30 days.
• 401(k) Retirement Savings Plan with discretionary company match.
• Tuition Reimbursement.
• Daily Pay.
• Paid Time Off.
• Competitive Market Compensation.
• Short Term Disability, Long Term Disability.
• Life Insurance.
• Employee Assistance Program.