Hospital/Community Liaison

Key Responsibilities

• Complete daily rounds in designated hospitals
• Obtain new high-acuity inquiries and assess patients to evaluate care needs prior to admission; direct referrals to the appropriate center
• Evaluate inquiries, make admission-related decisions, and communicate information to the case manager and admissions coordinator to facilitate smooth patient transitions
• Obtain accurate information from physicians, patients, and referral sources regarding expected discharge plans and communicate updates to the interdisciplinary team
• Develop and maintain relationships with hospital social workers, physicians, discharge planners, administrators, clergy, attorneys, civic/professional organizations, home health agencies, and families to understand service needs and promote available programs
• Develop and maintain strong relationships with community organizations
• Conduct routine in-person visits to assisted living communities, senior centers, senior high-rise apartments, and physician offices
• Represent the facility at networking events and community programs
• Provide education on facility services, specialty programs, and outcomes
• Maintain a consistent presence in assigned territories
• Monitor daily census and proactively identify opportunities for growth
• Analyze referral and discharge trends and adjust outreach strategies accordingly
• Participate in marketing planning and implementation

Qualifications

• Proven experience in healthcare admissions, marketing, business development, or case management (skilled nursing preferred)
• Strong understanding of Medicare, Medicaid, and managed care reimbursement
• Demonstrated ability to build and maintain relationships with physicians, hospital staff, social workers, discharge planners, and other referral sources
• Sales and marketing experience with a track record of generating referrals and meeting performance goals
• Excellent communication, negotiation, presentation, and relationship-building skills
• Knowledge of local hospitals and healthcare networks preferred (willing to train)
• Valid driver’s license and reliable transportation for local travel

Core Competencies

• Results-driven and competitive mindset
• Exceptional follow-up and responsiveness
• Strong organizational and multitasking skills
• Professional presence and presentation
• Ability to work independently and as part of a team
• Data-driven decision-making
• Caregiver-centered approach

Working Conditions

• Combination of office-based work, hospital rounding, and community outreach
• Local travel required
• Occasional evening or weekend community events may be required