Community Impact Officer

About the role

The Community Impact Officer serves as a key liaison between the bank and community organizations across the footprint, contributing to the achievement of the bank’s community impact goals, Community Reinvestment Act compliance, and Community Benefits Agreement goals. This role supports community impact strategies, manages philanthropic and economic development initiatives, and identifies opportunities to expand lending and investment in underserved markets.

• Represent the bank in community and economic development activities, building relationships with nonprofits, government agencies, and low- and moderate-income and majority-minority communities.
• Lead and support community impact, CRA, and Community Benefits Agreement-related campaigns, efforts, and outreach strategies.
• Support community impact data analysis and tasks related to audit and compliance exams.
• Act as a business development/referral source in large, complex, and/or highly sensitive target market areas by identifying and referring business lending opportunities and helping design or create processes that stimulate increased opportunities in low- to moderate-income communities.
• Facilitate policies and procedures for planning and implementing high-impact philanthropic and community development programs.
• Provide strategic planning and market analysis across assigned regions.
• Manage Regional Community Impact Leadership Committees to ensure equitable, targeted philanthropic investments focused on achieving community impact strategy, CRA, and Community Benefit Agreement Goals.
• Participate in the design, development, implementation, and improvement of programs that target low-to-moderate-income (LMI) individuals, families, and communities, including sourcing, analyzing, and structuring bank investments in Low Income Housing Tax Credits (LIHTC), New Market Tax Credits (NMTC), Small Business Investment Corporations (SBIC), equity investments, community development philanthropic grants, and program-related investments (PRI).
• Comply with all Federal, State, and local consumer protection laws governing loan origination, including the SAFE Act, the Truth in Lending Act (TILA), their implementing regulations (Regulations G and Z), and SAFE Act registration and renewal rules as defined by the bank.
• Demonstrate compliance with all bank regulations for assigned job function and apply to designated job responsibilities—knowledge may be gained through coursework and on-the-job training. Keep up to date on regulation changes.
• Follow all Bank policies and procedures, compliance regulations, and complete all required annual or job-specific training.
• Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security, and other regulations as applicable to this job description.
• May be asked to coach, mentor, or train others and teach coursework as a subject matter expert.
• Actively learn, demonstrate, and foster the Umpqua corporate culture in all actions and words.
• Take personal initiative and serve as a positive example for others to emulate.
• Embrace the vision to become the “Business Bank of Choice.”
• Perform other duties as assigned.

Requirements

• Bachelor's Degree in Public Administration, Non-Profit Management, Business, or related field, or equivalent work experience required.
• 5+ years of experience in corporate responsibility, including nonprofit relationships, community engagement, volunteerism, philanthropy, or CRA compliance.
• Strong external and internal relationship management.
• Proven ability to engage and build relationships by representing the bank in community and economic development activities, including with nonprofits, government agencies, and low- to moderate-income and majority-minority communities.
• Strong experience in data analysis and compliance by supporting community impact data analysis and tasks related to audit and compliance exams.
• Experience in program development and improvement by participating in the design, development, implementation, and improvement of programs targeting low-to-moderate-income individuals, families, and communities.
• Skilled in navigating complex stakeholder environments focused on achieving equitable and targeted philanthropic investments.
• Knowledge of Mortgage Lending, Small Business Banking, Financial Education, Workforce and Economic Development, and Affordable Housing.
• Experience with strategic planning for full state markets.
• General banking business knowledge with experience in identifying and developing business opportunities in underserved markets, with a focus on creating processes that enhance lending opportunities in low- to moderate-income communities.
• Ability to work across public, private, and nonprofit sectors to identify and activate engagement opportunities.
• Excellent written and verbal communication skills; presentation and interpersonal skills.
• Proficient using Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook, and other applications.
• Must be registered as an MLO as per the S.A.F.E. Act requirements.
• This position requires acting as a Bank MLO, defined as an individual authorized by the Bank to take mortgage loan applications, offer a mortgage, arrange a mortgage, assist a consumer in obtaining or applying to obtain a mortgage, negotiate a mortgage, otherwise obtain or make a mortgage for another person, or represent to the public (through advertising or other means of communication) that such person can or will perform any of these activities, or refer a consumer to a loan originator for compensation or gain.
• This position is authorized to act as a Bank Closed-End MLO, subject to specific Truth-in-Lending Act and Regulation Z Loan Originator requirements.
• Frequent travel required.

Pay

The pay range for this role is $120,000 - $140,000. The pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation, with details provided during the recruitment process.

Schedule

Ability to work fully onsite at posted location(s): 17901 Von Karman Avenue Suite 1200, Irvine, CA 92614.

Benefits

Eligible associates receive comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.