Community Health Worker

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities.

About the role

The Community Health Worker (CHW) will work with patients at OhioHealth who are identified as having non-clinical barriers to engaging in treatment plans and recommendations. The goal of the CHW is to work with the multidisciplinary team to identify barriers to the patient’s health care and coordinate support services and community-based resources to address those barriers with the patient. This position provides individual consultation and follow-up based on Social Determinants of Health, patient demographics, and lack of resources, and coordinates support for clients.

Responsibilities

• Direct patient support (60%):
  • Must have access to reliable transportation
  • Meet individually with patients (face-to-face or telephonic) to conduct intake interviews and identify non-clinical barriers
  • May include home visits or community-based visits based on severity of patient risk
  • Coordinate support services or community resources for patients and provide basic health promotion education
  • Facilitate patient adherence to treatment plans and help access affordable medication
  • Develop and track measurable and time-bound goals with the patient
  • Maintain HIPAA compliance
  • Communicate importance of adherence to the plan of care (developed by the multidisciplinary team)
  • Convey importance of healthy lifestyle choices (nutrition, exercise, stress management) and adverse health impacts of smoking, drinking, and drug use
• Communication with health care team (20%):
  • Document interactions with patients and communicate regularly with the care team
  • Develop and maintain relationships with community resources to ensure coordination of care for patients
  • Engage in multidisciplinary care team huddles
  • Maintain a positive relationship between OhioHealth and community resources
  • Report how a patient’s demeanor may impact treatment (e.g., crying, angry)
  • Document important information ancillary to medical treatment (e.g., stressors, children, domestic violence, involvement of partner)
  • Recognize and report signs of family violence, abuse, neglect, etc.
• Administrative tasks (20%):
  • Maintain accurate and timely patient records
  • Serve as a community liaison between OhioHealth and local community agencies
  • Answer phones/review messages, triage calls to determine needs, and take appropriate action
  • Make, facilitate, and track appropriate referrals
  • Recognize differences in client populations and implications for identifying appropriate services
• As a High Reliability Organization (HRO), responsibilities require focus on safety, quality, and efficiency in performing job duties

Requirements

• High School diploma or GED (Required)
• Community Health Worker Certification by an approved training program or started within 1 year of hire
• 1-3 years of experience working with underprivileged populations in the community

Schedule

Day shift, 40 scheduled weekly hours