Community Health Program Manager III

Job Summary

Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.

Duties

• Lead the strategy, design, and execution of complex health equity and community health initiatives.

• Develop program goals and objectives.

• Ensure team members have the resources needed to meet their objectives.

• Establish program governance, operating models, and decision-making structures; facilitate steering committees and cross-functional workgroups.

• Define program goals, key performance indicators (KPIs), and evaluation methods; ensure performance measurement includes disparity stratification (e.g., race/ethnicity, language, geography, disability status, sexual orientation/gender identity where available) and drives action.

• Align program goals with organizational strategy.

• Defines and maintains standards for program management within the department.

• Manage internal and external meetings, including the development of agendas and objectives.

• Propose solutions to address and mitigate any anticipated program delays and steer program in positive direction.

• Oversee the development and implementation of annual work plans, ensuring timely and high-quality reviews and submissions.

• Serves as SME for all programmatic processes and procedures.

• Lead development and implementation of scalable operational processes: SOPs, training, referral workflows, outreach scripts, toolkits, and communication plans to ensure adoption and sustainability.

• Initiate engagement of existing internal and external stakeholders to jointly problem-solve complex member and provider issues.

• Oversee the development and implementation of annual work plans, ensuring timely and high-quality reviews and submissions.

Education & Experience

• Required: Bachelor's Degree in Public Health or Business Administration or Related Field. At least 5 years of strong program management experience with large and complex programs in healthcare or related field. Experience performing problem solving, policy, and/or program implementation. Experience in overseeing program/project teams. Experience building relationships with organizations and business partners.

• PREFERRED: Master's Degree in Public Health or Business Administration or Related Field.

Skills

• Demonstrated critical thinking, problem solving, and program planning and implementation skills.

• Demonstrated strong writing and communication skills.

• Demonstrated ability to synthesize and analyze qualitative and/or quantitative data.

• Knowledge of health care operations or health care systems.

• Strong ability to build strong relationship management with a diverse set of partners.

• Ability to convey complex information, listen actively, and negotiate effectively.

• Strong skills in strategic thinking.

• Ability to Identify and analyze issues and devise effective solutions.

• Demonstrated ability to stay open to change and continuously learning.

• Understands the wider objectives of the program, such as business and strategic goals.

• Strong knowledge of budgeting and resource allocation procedures.