Community Guide - Community Health

About the role

At Reema Health, we seek an experienced and self-motivated Community Guide to join our team. This role is ideal for someone who has worked with individuals living with health challenges and social issues, and understands the unique needs of this community.

Responsibilities

• Engage and work alongside clients from diverse ethnic backgrounds, focusing on those with complex social needs and chronic health conditions.
• Reach out to members and share about Reema Health to enroll them in our care model.
• Provide high quality and meaningful support to members to achieve improved health and wellbeing outcomes.
• Assess member needs and support systems, including social determinants of health, to help create a member-centered care plan.
• Establish trusting relationships with members, reliably provide meaningful and quality support, and follow-through in a timely and appropriate manner to achieve their wellbeing goals.
• Coordinate referrals and support appointment scheduling and attendance with behavioral health, primary care, and other providers for members.
• Independently organize and prioritize workload with effective time and task management skills to achieve monthly goals and outcomes.
• Actively listen, empathize, and appreciate the vulnerability of members willing to share their challenges.
• Utilize text, phone, email, and face-to-face interactions appropriately to match your communication approach with each member’s preference and situation.
• Effectively identify and connect members to community and health resources to support member needs.
• Prepare members for services ending by keeping self-sufficiency and independence top of mind.
• Complete accurate and thorough documentation and record keeping in a timely manner.
• Support member records to be thorough and accurate in Reema’s technology.
• Provide positive representation of Reema in a fast-paced startup environment.

Qualifications & Position Requirements

• 18 years of age or older.
• Qualified applicants must have flexible and reliable access to transportation, a valid Driver's License, Vehicle Insurance, and a satisfactory driving record.
• Offers are contingent upon passing a pre-employment drug screening and background check.
• Comply with federal, state and local regulations regarding patient confidentiality HIPAA.
• Use technology-based tools and systems daily.
• Lift and carry up to 25 pounds occasionally.

Benefits

• Competitive Salary Package.
• Medical, Dental, and Vision Insurance.
• HSA and FSA Options.
• 401(k) Retirement Savings with Company Match.
• Employee Assistance Program.
• Technology Stipend.
• Mileage Reimbursement.
• Accrued Paid Time Off.
• Paid Family and Medical Leave.