Community Guide - Community Health
Location: Virtual (Must be local to NYC). FLSA Status: Exempt. Full-time, hybrid work model with occasional evenings and/or weekends. Minimal travel required (5%). Reports to: Care Team Manager.
About the role
Reema Health is a mission-driven, member-focused company transforming how health care and social care work together. We believe that using technology to create human connection and engagement can be a lifeline for those struggling to navigate life’s challenges. The Community Guide is an integral part of Reema, working to build brief, genuine, positive relationships with a high volume of members to improve their health and wellbeing. Guides use an integrated technology platform to call, text, schedule visits, and document interactions, addressing a range of health care needs identified by our customers.
Responsibilities
- Conduct community outreach with members and enroll them in Reema’s program.
- Provide high-quality, meaningful support to members to achieve improved health and wellbeing outcomes.
- Establish trusting relationships with members, reliably provide support, and follow through to achieve their wellbeing goals.
- Through cold outreach, build and manage a caseload of 100–125 members and provide coverage for other Community Guides during absences or increased workload.
- Understand monthly goals and metrics, and independently organize and prioritize workload to achieve them.
- Actively listen, empathize, and maintain professional boundaries and confidentiality, seeking consultation for complex member situations.
- Utilize phone, text, and email to match each member’s communication preferences.
- Identify and connect members to community and health resources, and establish relationships with those resources as needed.
- Prepare members for graduation by emphasizing self-sufficiency and independence.
- Complete accurate and thorough documentation in the Reema App in a timely manner, complying with HIPAA and protected health information confidentiality.
- Work independently and collaboratively in a fast-paced startup environment, embracing frequent change as an opportunity.
- Serve diverse members with dignity and respect, and build relationships with community resources and customers.
- Partner with colleagues across the company to share perspectives and learn from others.
- Adapt to evolving job responsibilities as business needs change.
Requirements
- Bachelor’s degree in Social Work, Human Services, Psychology, Health Sciences, or a related field. Equivalent experience may substitute for education.
- Two or more years of direct experience with the population or community served, and knowledge of community resources.
- Knowledge of crisis planning, case management, boundaries, and personal safety in community work.
- Proficiencies in critical thinking, time management, strategizing, and multitasking.
- Strong motivation toward achieving goals, metrics, and targets.
- Ability to build and maintain relationships, initiate conversations, and create connections quickly.
- Ability to develop, adapt, and execute outreach plans.
- Fluency in Google Workspace applications (Gmail, Docs, Sheets, Slides, Drive, Meet) for communication, documentation, and collaboration.
- Comfortable working in web-based platforms and apps across mobile and desktop, with the ability to adapt quickly to new digital tools.
- Demonstrated ability to independently troubleshoot technical issues and escalate when needed.
- 18 years of age or older.
- Compliance with federal, state, and local regulations regarding patient confidentiality (HIPAA).
- Daily use of technology-based tools and systems.
- Ability to lift and carry up to 25 pounds occasionally.
Benefits
- Competitive salary and equity package.
- Medical, dental, and vision insurance.
- HSA and FSA options.
- 401(k) retirement savings with company match.
- Employee Assistance Program.
- Technology stipend.
- Mileage reimbursement.
- Accrued paid time off.
- Paid family and medical leave.
Pay
$55,000–$62,000 USD per year (New York, NY).