Community Health Workers
About the role
Bronx Community Health Network (BCHN) was founded in 1996 to ensure that the socio‑economically depressed and medically underserved residents of the Bronx have access to high‑quality and comprehensive healthcare services. As a not‑for‑profit, community‑based Federally Qualified Health Center, BCHN provides a wide range of coordinated primary medical, oral, and mental health care, diagnostic, pharmacy, social support, and enabling services for medically underserved/uninsured residents across the entire borough, including all 25 zip codes. Its mission is to improve the health of people and families in the Bronx; provide access to affordable, quality health care, especially for uninsured persons; promote disease prevention, early treatment and healthful lifestyles; and obtain financial and other resources for programs and services. The Community Health Worker serves as a trusted member of the community and a key part of the care team. The CHW promotes health, encourages healthy behaviors, supports patients in accessing services, and reduces barriers to care. The CHW works closely with clinical providers, care coordinators, and external partners to improve health outcomes, address social determinants of health, and support patients in navigating the healthcare system. The CHW reports directly to the CHW Supervisor.
Responsibilities
- Conduct outreach to patients in the clinic, community, home settings, or by phone to promote engagement in care.
- Assist patients in scheduling medical, behavioral health, and preventive appointments.
- Provide follow-up outreach related to chronic disease management, preventive care, and care‑plan adherence.
- Help patients understand their care plans and support them in following provider instructions.
- Assist with referrals to community services, including housing, food assistance, mental health resources, transportation, and social support.
- Support patients in navigating health insurance enrollment, benefits, and health system processes.