Community Health Worker

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Role Overview

The purpose of a Community Health Worker (CHW) at Oak Street Health is to act as the bridge between our patients, community, and medical systems in order to remove barriers and increase wellness across all life domains. A CHW is a patient’s advocate or liaison, accompanying patients through proactive in‑person and phone outreach based on their care needs to promote health literacy and increase access to resources needed to live healthier lives. CHWs work closely with Medical Social Workers to manage patient care plans, support care‑team decision making, and coordinate clinical and complementary services needed to provide high‑quality health care and improve the quality and cultural competence of service delivery.

Core Responsibilities

• Establish and maintain strong interpersonal relationships with patients, community organizations, team members, and partners to coordinate patient needs.
• Manage patient referrals defined by the care team and collaborate with the Medical Social Worker on action plans.
• Facilitate communication between all identified parties involved in patients’ care as needed (e.g., family members, caregivers, medical providers, community‑based organizations).
• Form relationships with and build an inventory of local community organizations that may benefit our patients.
• Connect patients to state and local community resources related to housing, transportation, food, and activities of daily living, among other social and physical barriers to health.
• Assist patients with completion of applications for accessing eligible benefits and resources.
• Promote goal setting and achievement to improve patients’ quality of life and self‑efficacy; goals are agreed upon by the care team.
• Meet with patients in patient‑centered and patient‑preferred locations (e.g., Oak Street Health center, patient’s home, external medical provider facility, community setting). CHWs spend about half of their time outside the center and must have reliable transportation.
• Drive engagement with high‑risk individuals (e.g., completed specialty appointments, adherence to post‑discharge visits), which may include accompaniment to appointments.
• Complete referrals to organizations and agencies as needed.
• Deliver culturally appropriate health education in areas where OSH has provided competency training to CHWs.
• Support care‑team decision making through participation in interdisciplinary team meetings.
• Document interactions with patients in the electronic medical record in a timely manner while maintaining HIPAA standards and confidentiality.
• Manage time, set priorities, work independently, and collaborate effectively with an interdisciplinary medical team.
• Other duties as assigned.

Requirements

• Minimum of 1 year of experience in healthcare, community‑based, case management, or social service environment.
• Strong oral and written communication skills.
• Ability to manage multiple priorities while maintaining a positive attitude.
• Dedication to serving the community and building meaningful relationships.
• Proficient computer skills (Windows, GSuite, Microsoft, etc.).
• Access to reliable transportation and ability to travel throughout the community.
• U.S. work authorization.
• Fluency in a language commonly spoken in the community (often bilingual English/Spanish) is strongly preferred.
• Experience working on multidisciplinary teams with organizations, agencies, patients, and community members.
• Knowledge of community resources and resource navigation.
• Community Health Worker certification or an associate’s/bachelor’s degree in a related field is a plus.
• Experience utilizing electronic medical record systems.
• Problem‑solving orientation and flexible, positive attitude.

Pay

The typical pay range for this role is $18.50 – $31.72 (base hourly rate or annual salary). The actual offer will depend on experience, education, geography, and other factors. This position is eligible for a CVS Health bonus, commission, or short‑term incentive program.

Benefits

This full‑time position is eligible for a comprehensive benefits package that includes medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and additional resources based on eligibility. Details are provided during the application process.

Schedule

Anticipated weekly hours: 40. Time type: Full time.

Application Deadline

Applications close on 12/23/2026.