Community Health Worker

Overview

Be inspired. Be rewarded. Belong. At Emory Healthcare. Benefits include comprehensive health benefits starting day one, student loan repayment assistance, family-focused benefits, wellness incentives, ongoing mentorship, and leadership programs for all types of jobs. A supportive environment enables career growth and personal development.

Description

The Community Health Worker supports patients in accessing health-related services, including obtaining and ensuring appropriate use of a medical home and overcoming barriers to medical care and social services. Responsibilities include:

• Addressing care gaps specific to patients in a timely manner by communicating with patients and guiding them through appropriate physicians and care teams.
• Conducting patient screening for social determinants of health to identify needs and follow up through connecting patients with appropriate network partners to address those needs.
• Establishing trusting relationships with patients and their families while providing general support and encouragement.
• Listening to patients and families' feedback about care and facility conditions; determining appropriate health care team members or departments, communicating concerns, and facilitating resolutions.
• Providing timely feedback to patients.
• Recording all patient care information in care management, EHR, or data collection software (training provided).
• Facilitating the patient journey through the network through consistent communication and engagement processes.
• Communicating with patients, families, and other visitors about policies, protocols, rights, and responsibilities; coaching staff and providers on communication styles and cultural perspectives for optimal patient interactions.
• Providing patients with appropriate materials to supplement basic health education and encouraging patients to be active and engaged in their health and wellness.
• Executing proactive outreach to the attributed population using registries and other analytical tools.
• Promoting individual professional growth and development by meeting requirements for mandatory skills competency and building leadership skills for oneself and others in the department.

Skills and Abilities

• Knowledge of healthcare information technology.
• Knowledge and understanding of basic medical terminology.
• Knowledge of customer service principles.
• Knowledge of discharge planning, utilization management, and case management.
• Knowledge of Microsoft Office (Microsoft Outlook, Excel, and PowerPoint).
• Understanding and knowledge of social determinants of health and health disparities.
• Effectively managing time and prioritizing activities, yet staying flexible.
• Skill in communicating effectively with all levels of employees.
• Skill in understanding basic principles of verbal and non-verbal communication.
• Skill in mathematical computations.
• Ability to work productively with other agencies in the community.
• Ability to be alert and able to concentrate on many different items.
• Ability to work with people of all social, economic, and cultural backgrounds.
• Ability to establish and maintain a professional relationship with physicians, supervisors, and other hospital staff.
• Ability to work calmly and compassionately with patients, families, staff, providers, and visitors who may be emotionally distraught, angry, or upset.
• Ability to deal with highly stressful, difficult, and emotional situations.

Minimum Qualifications

• A High School Diploma, GED, or equivalent AND
• Experience as a Community Health Worker OR
• Experience as a Medical Assistant OR
• 2+ years experience in a patient care or public health setting.
• Able to work effectively both as a member of a team and with a high degree of independence.
• Aceociates Degree or higher in Social Sciences, Healthcare, or related field of study, 2+ years of experience in healthcare setting preferred.
• Bilingual in Spanish, Vietnamese, Arabic, or other language preferred.

Additional Details

Emory is an equal opportunity employer, and qualified individuals with disabilities will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by state or federal law. Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at careers@emoryhealthcare.org. One week's advance notice is preferred.