Community Guide - Community Health

About the role

The Community Guide at Reema Health is an integral part of our mission-driven and member-focused company. This role involves engaging and supporting members with complex social needs and chronic health conditions, building relationships, and connecting them to necessary resources.

Responsibilities

• Engage and work alongside clients from diverse ethnic backgrounds, focusing on those with complex social needs and chronic health conditions.
• Reach out to members and share about Reema Health to enroll them in our care model.
• Provide high quality and meaningful support to members to achieve improved health and wellbeing outcomes.
• Assess member needs and support systems, including social determinants of health, to help create a member-centered care plan.
• Establish trusting relationships with members, reliably provide meaningful and quality support, and follow-through in a timely and appropriate manner to achieve their wellbeing goals.
• Coordinate referrals and support appointment scheduling and attendance with behavioral health, primary care, and other providers for members.
• Independently organize and prioritize workload with effective time and task management skills to achieve monthly goals and outcomes.
• Actively listen, empathize, and appreciate the vulnerability of members willing to share their challenges.
• Utilize text, phone, email, and face-to-face interactions appropriately to match your communication approach with each member’s preference and situation.
• Effectively identify and connect members to community and health resources to support member needs.
• Prepare members for services ending by keeping self-sufficiency and independence top of mind.
• Complete accurate and thorough documentation and record keeping in a timely manner using the Reema App.
• Support member records to be thorough and accurate in Reema’s technology.
• Provide positive representation of Reema work independently and collaboratively in a fast-paced startup environment.

Qualifications & Position Requirements

• 18 years of age or older.
• Qualified applicants must have flexible and reliable access to transportation, a valid Driver's License, Vehicle Insurance, and a satisfactory driving record.
• Offers are contingent upon passing a pre-employment drug screening and background check.
• Comply with federal, state and local regulations regarding patient confidentiality HIPAA.
• Use technology-based tools and systems daily.
• Lift and carry up to 25 pounds occasionally.

Benefits

• Competitive Salary Package
• Medical, Dental, and Vision Insurance
• HSA and FSA Options
• 401(k) Retirement Savings with Company Match
• Employee Assistance Program
• Technology Stipend
• Mileage Reimbursement
• Accrued Paid Time Off
• Paid Family and Medical Leave