Community Guide - Community Health

At a Glance

Community Guide at Reema Health seeks an experienced and self-motivated individual to work with individuals living with health challenges and social issues. The position is located in the Sumter and Florence South Carolina area.

About the Role

This position is an integral part of Reema Health, a start-up transforming how health care and social care work together. The Community Guide works to build genuine, positive relationships with members to improve their health and wellbeing.

Responsibilities

• Engage and work alongside clients from diverse ethnic backgrounds, focusing on those with complex social needs and chronic health conditions.
• Reach out to members and share about Reema Health to enroll them in our care model.
• Assess member needs and support systems, including social determinants of health, to help create a member-centered care plan.
• Establish trusting relationships with members, reliably provide meaningful and quality support, and follow-through in a timely and appropriate manner to achieve their wellbeing goals.
• Coordinate referrals and support appointment scheduling and attendance with behavioral health, primary care, and other provider types for members.
• Through cold outreach create and manage a caseload of 60 - 100 members and provide coverage for other Community Guides during periods of absence or increased workload.
• Understand overall goals for the month. Independently organize and prioritize workload with effective time and task management skills to achieve monthly goals and outcomes.
• Actively listen, empathize, and appreciate the vulnerability of members willing to share their challenges. Community Guides will maintain professional boundaries and confidentiality, seeking consultation and support with complex member situations from the multidisciplinary team.
• Visit members in person as appropriate. This may be in the member’s home, community, the hospital or other treatment setting to build trust, maintain connection and meet member’s needs.
• Utilize text, phone, email and face-to-face interactions appropriately to match your communication approach with each members’ preference and situation.
• Effectively identify and connect members to community and health resources to support member needs. This may include transporting members and accompanying them to access other services. Establish relationships with resources to support Reema’s members as needed.
• Prepare members for services ending by keeping self-sufficiency and independence top of mind.
• Complete accurate and thorough documentation and record keeping in a timely manner.
• Utilize the Reema App to thoroughly document all work with members in a timely fashion, including keeping a care plan updated.
• Support member records to be thorough and accurate in Reema’s technology.
• Provide positive representation of Reema:
• Work independently and collaboratively in a fast-paced startup environment.
• Serve diverse members in your community with dignity and respect, as well as build relationships with community resources and customers.
• Partner with Reemates across the team and the company to offer your perspective and learn from others.

Qualifications & Position Requirements

• 18 years of age or older
• Qualified applicants must have flexible and reliable access to transportation, a valid Driver's License, Vehicle Insurance, and a satisfactory driving record
• Offers are contingent upon passing a pre-employment drug screening and background check
• Comply with federal, state and local regulations regarding patient confidentiality HIPAA
• Use technology-based tools and systems daily
• Lift and carry up to 25 pounds occasionally

Benefits

• Competitive Salary Package
• Medical, Dental, and Vision Insurance
• HSA and FSA Options
• 401(k) Retirement Savings with Company Match
• Employee Assistance Program
• Technology Stipend
• Mileage Reimbursement
• Accrued Paid Time Off
• Paid Family and Medical Leave

Equal Opportunity Employer

Reema Health is an equal opportunity employer committed to a diverse workforce.