Behavioral Health Community Guide - Community Health

At a Glance

At Reema Health, we're dedicated to transforming how behavioral health care and social care work together. We're looking for an experienced and self-motivated Community Guide to join our team.

About the Role

This energetic and adaptable Community Guide works with the multidisciplinary care team to plan and coordinate services for members. They engage and work alongside clients from diverse ethnic backgrounds, focusing on those with severe and persistent mental illness, substance use disorders, and complex medical conditions. The Community Guide provides high-quality and meaningful support to members to achieve improved health and wellbeing outcomes.

Responsibilities

• Engage and work alongside clients from diverse ethnic backgrounds, focusing on those with: severe and persistent mental illness, substance use disorders and complex medical conditions.
• Reach out to members and share about Reema Health to enroll them in our care model.
• Assess member needs and support systems, including social determinants of health, to help create a patient-centered care plan.
• Assess member behavior and mental health needs and actively participate in guiding them through the process of enrolling in behavioral and mental health services.
• Establish trusting relationships with members, reliably provide meaningful and quality support, and follow-through in a timely and appropriate manner to achieve their wellbeing goals.
• Collaborate with our clinicians by helping patients connect to care, joining clinical visits as appropriate, following up on social needs.
• Coordinate referrals and support appointment scheduling and attendance with behavioral health, primary care, and other provider types for members.
• Utilize text, phone, email and face-to-face interactions appropriately to match your communication approach with each member’s preference and situation.
• Effectively identify and connect members to community and health resources to support member needs. This may include transporting members and accompanying them to access other services. Establish relationships with resources to support Reema’s members as needed.
• Prepare members for services ending by keeping self-sufficiency and independence top of mind.
• Complete accurate and thorough documentation and record keeping in a timely manner.
• Support member records to be thorough and accurate in both Reema’s technology and our EHR.
• Provide positive representation of Reema.

Qualifications & Position Requirements

• 18 years of age or older
• Qualified applicants must have flexible and reliable access to transportation, a valid Driver's License, Vehicle Insurance, and a satisfactory driving record
• Offers are contingent upon passing a pre-employment drug screening and background check
• Comply with federal, state and local regulations regarding patient confidentiality HIPAA
• Use technology-based tools and systems daily
• Lift and carry up to 25 pounds occasionally

Benefits

• Competitive Salary
• Medical, Dental, and Vision Insurance
• HSA and FSA Options
• 401(k) Retirement Savings Plan
• Employee Assistance Program
• Technology Stipend
• Mileage Reimbursement
• Accrued Paid Time Off
• Paid Family and Medical Leave

Equal Opportunity Employer

We are committed to a diverse workforce and equal opportunity employment.

Contact Information

To apply, please visit our careers page at [Insert Application Link Here].