Community Director

Excellent salary, benefits, and a $2000 sign-on bonus after 90 days of employment.

About the Role

The Community Director manages the apartment community as a business unit to achieve pre-determined marketing and financial results. They implement company policies in leasing, accounting, resident relations, management reports, and product maintenance and appearance. The Community Director trains, supervises, and motivates on-site office personnel, and directly supervises the Maintenance Supervisor and Assistant Community Director.

Responsibilities

• Financial Responsibilities
  • Maximize revenue and cash flow through collection of income.
  • Maximize gross rent and minimize vacant and delinquent rent loss.
  • Maximize miscellaneous income items.
  • Minimize delinquencies through diligent pursuit of past due accounts.
  • Control expenditures by planning, scheduling, and controlling spending to obtain products and services at minimum cost.
  • Authorize spending decisions within pre-determined limits for budgeted and non-recurring items.
  • Review and approve purchase orders and payables.
• Marketing Responsibilities
  • Perform routine market and product analysis.
  • Communicate competitive rents based on survey information to meet or exceed budget objectives.
  • Downward price adjustments require prior Eos approval; upward adjustments may be implemented based on market demand.
  • Generate traffic in the most cost-effective manner.
  • Prepare market plans when occupancy and availability fail to meet period objectives, including direct marketing activities and communication with local businesses.
  • Develop and display trailblazer and bootleg signage, including finding locations, obtaining permissions, and monitoring compliance with local ordinances.
  • Track and evaluate advertising effectiveness and make recommendations for changes.
• Leasing Responsibilities
  • Receive incoming phone calls from prospects in a professional and welcoming manner.
  • Check answering service for messages and follow up as necessary.
  • Visually inspect the entire property (office, models, compactor, vacant units, amenity areas) daily for cleanliness and appearance, including picking up trash, operating the trash compactor, and cleaning apartments.
  • Lease apartments to qualified prospects and schedule move-ins to minimize rent loss.
  • Escort future residents to apartment homes and amenity areas, including driving a golf cart or walking the property.
  • Complete all necessary paperwork and verify/approve lease files prior to resident acceptance.
  • Turn in traffic and phone recap weekly to the Regional Manager.
  • Follow up with each visitor within 24 hours via phone call and send a personal note/email within seven days.
  • Supervise the leasing of apartment homes and motivate staff by setting goals and rewarding performance.
• Customer Service Responsibilities
  • Communicate clearly to residents, both verbally and in writing, using proper grammar and spelling.
  • Read and/or listen to resident requests/complaints and resolve problems quickly.
  • Receive resident complaints in a calm and open manner.
  • Carry and deliver flowers, newsletters, correspondence, etc., to residents' apartments.
  • Maintain daily property activities to win and maintain resident respect and goodwill.
  • Identify and implement creative programs to offer services to residents.
  • Coordinate, set up, attend, and clean up after resident functions.
  • Use effective negotiation tactics to retain current residents for lease renewals.
• Leadership Responsibilities
  • Motivate staff and provide consistent verbal and written feedback to improve performance.
  • Schedule the work of on-site staff and conduct weekly staff meetings.
  • Train and develop subordinates through on-the-job training and scheduled company training.
  • Conduct performance and salary evaluations according to scheduled review cycles.
  • Hire and terminate staff according to company guidelines and policies.
  • Administer disciplinary action in accordance with company policy.
• Administrative Responsibilities
  • Ensure company policies and procedures are followed by on-site staff.
  • Ensure timely and accurate completion and submission of forms and reports, including monthly close-out, daily computer backup, and marketing surveys.
  • Perform budgetary planning and assist the Regional Director with initial budget preparation.
  • Regularly supervise accounts payable and receivable.
  • Develop and maintain key closet procedures for access control and security.
  • Deliver thorough move-in presentations to new residents.
• Direct Community Maintenance and Improvement
  • Maintain company standards on landscaping, curb appeal, and maintenance.
  • Monitor appearance and report problems to the Regional Director.
  • Attend grounds walks and follow up on noted items.
  • Implement a Rent Ready Policy, inspecting vacant units, making upgrade decisions, and maintaining inventory.
  • Identify and implement creative programs to increase property value.
  • Work with owners to identify property goals and objectives.
• Occasional Duties
  • Perform other duties as assigned by the Regional Director or executive management.

Requirements

• 3+ years of experience managing larger properties and staff.
• Previous management experience in property management or a related field (3-5 years).
• Good understanding of sales and marketing concepts, including developing, implementing, and evaluating marketing plans.
• ONEsite knowledge.
• Ability to effectively manage people and sustain a professional image.
• Strong people, organizational, verbal, and writing skills.
• Excellent customer service orientation and assertive attitude.
• Effective decision-making skills.
• Must pass a drug screening test.

Qualifications

• Four-year degree in business, hospitality, or property management preferred.
• Bilingual (Portuguese) preferred.

Benefits

• $2000 sign-on bonus after 90 days of employment.