Community Director

About the role

As a Community Director, you are an energetic and driven individual with a passion for working with people. This role is responsible for managing all facets of a multi-million-dollar asset, creating a positive environment to allow for optimal teamwork, maintaining efficient daily operations, leading the service and leasing teams, and meeting financial goals while increasing asset value. A successful Community Director manages their time effectively, is detail oriented, a trustworthy team player, and takes pride in their work. This position must be accountable and attentive to provide excellent customer service skills when interacting with residents, associates, and vendors.

Responsibilities

• Consistently meet monthly income and expense budgets for the community
• Perform pre-move out inspections with Service Manager, timely
• Schedule timely completion of make-readies and service requests with maintenance staff and vendors
• Review monthly financial performance reports with onsite teams; set strategy for meeting budget, revenue management, and expense control
• Complete market analysis and shop competitive properties at least monthly; implement marketing and leasing strategies daily
• Prepare, approve and sign accurate and timely payroll records; manage overtime except for an emergency
• Manage any staff issues promptly; communicate performance evaluations of site staff to Area Director and/or Regional Director
• Assist with interviewing and recruiting associates; mentor and develop all associates
• Prioritize leasing for all office associates daily and conduct tours as needed
• Manage and negotiate all lease renewals in a timely manner and promote resident retention
• Prepare and disseminate deposit accountings accurately and on time
• Manage vendor relationships for best pricing, quality and service
• Process prospective resident applications and conduct new move-in orientations
• Diligently ensure pool and spa maintenance is completed daily, when applicable
• Manage and complete property improvements and preventive maintenance scheduled tasks, promptly
• Process all resident, financial, analytic and reporting tasks for the community
• Maintain office and maintenance inventory and pay vendor invoices timely
• Monitor supplies and maintain equipment
• Ensure market ready apartments, common areas and amenities are clean and maintained daily to Weidner’s quality standards

Qualifications

• 1–2 years property management experience required
• Prior management experience desired
• Complete tasks in a safe and efficient manner
• Ability to work in a fast-paced environment with strong motivation to learn & contribute on a daily basis
• Able to give professional directions clearly in person, over the phone, email, and text
• Experienced in Microsoft products preferred (Word, Excel, PowerPoint and Outlook)
• Yardi and Paycom experience preferred; willing and able to learn new software programs
• Follow Weidner’s Mission, Vision and Values and comply with all Weidner policies and procedures as well as all Fair Housing, local, state/province, and federal laws
• Prompt, regular attendance; wear company dress code / uniform & maintain professional appearance at all times
• Work effectively and cooperatively in a team environment and/or independently
• Ability to work outside of normal scheduled hours as needed
• Willing and able to be assigned to other Weidner properties as needed
• Working knowledge of English; detail oriented, well organized
• Must agree to a criminal background check and sign an agreement for voluntary drug testing
• Must have access to personal vehicle and/or reliable transportation at all times
• Driver’s license, vehicle and vehicle insurance must be valid and unexpired at all times and match the country in which associate will work

Benefits

• Health & Wellness: Medical, Dental, and Vision Insurance; Employer-paid Basic Life Insurance; Employee Assistance Program (EAP) providing confidential support for personal, financial, and legal matters; up to three sessions at no cost
• Financial Benefits: 401(k) Retirement Plan with company match of up to 4% of eligible income; opportunities to earn leasing commissions and/or semi-annual performance-based bonuses (position dependent) tied to community performance
• Time Away from Work: Vacation accrual with no usage waiting period upon accrual; Sick time accrual with accrued time usage eligibility after 60 days of employment; Nine company-designated paid holidays annually
• Housing Benefits: Employee apartment discount available at Weidner communities, subject to availability and community guidelines