Community Caseworker

About the role

The Community Caseworker will provide basic support and guidance to clients seeking assistance with emergency needs, utilizing case management skills to guide them to greater sufficiency. Responsible for interviewing, evaluating, and administering appropriate aid to clients including connecting with referrals to other Salvation Army and/or community services.

Responsibilities

• Schedule, interview, and evaluate the needs of individuals and families to provide assessment and screening services for potential applicants for appropriate services, information and/or referrals.
• Determine eligibility and provide service requested by the clients within a timely manner and based on available funding.
• Review with the clients their household income and expenses, and discuss developing a plan to manage monthly expenses.
• Listen and assess for other needs such as emotional and/or spiritual support and connect with Salvation Army and other community resources.
• Provide informational materials as needed.
• Oversees and coordinates the organization and daily operation of the Food Pantry program.
• Dispenses food orders during weekly distribution hours and in emergency situations.
• Develop and use working knowledge of community services and housing resources etc. to provide appropriate case management/referrals; provide referrals to other community resources as appropriate to access additional resources for clients to assist clients with their case plans and goal attainment.
• Facilitate information exchange with other collaborating agencies.
• Document all client meetings, encounters, and transactions, as well as enter specific information into Client Management System assuring that accurate and timely records, reports, and statistics are maintained.
• Participate fully with Pathway of Hope team activities locally and divisionally.

Requirements

• Education: Associate’s degree from an accredited college or university in a related field.
• Certifications: Valid Wisconsin Driver’s License with clearance to drive from The Salvation Army’s insurance carrier preferred. Must obtain the Territorial Caseworker Certification within one year of hire.
• Experience: 2 years experience working within a social services agency or social work field Or – Any equivalent combination of education and experience that provides the requisite knowledge, Skills And Abilities

Qualifications

• Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.