Client Advocate

About the role

This job description serves for Client Advocates who may work at the NSB Arctic Women in Crisis Residential Shelter, Children & Youth Services Residential Program, or the Integrated Behavioral Health Outpatient Program.

Responsibilities

• Provides trauma informed care and evidenced-based counseling services to residential and non-residential clients within scope of authority; supervises behavior and activities of clients.
• Facilitates a calm, healing, and safe environment for clients, which include being trauma informed and developmentally appropriate.
• Implements and follows the designed program schedule and structure by providing informal education and motivational counseling; initiates and oversees activities for clients.
• Participates in agency functions which may consist of community outreach, education, and presentations.
• Completes admission and discharge screening protocol, documents client interactions as outlined by program policies and procedures, and reports any significant issues immediately to the supervisor.
• Maintains a clean, safe, and orderly program in accordance with licensing and OSHA regulations; performs housekeeping functions as directed, including meal preparation, cleaning and laundry.
• Evaluates client care continually and recommends changes to meet the individualized client needs.
• Confers and consults with supervisors as needed; collaborates with other professionals to provide and advocate for continued care outside the limitations of the program.
• Updates and maintains a variety of program records; documents all services and activities within appropriate timeframes outlined in program policy.
• Maintains appropriate boundaries, professional attitude, and appropriate behavior at all times with staff and clients.
• Respects and acknowledges client rights and maintains strict confidentiality in all client matters pertaining to 42 CFR & HIPAA Compliance and associated guidelines and regulations.
• In the event of an emergency, will follow responsibilities as outlined in the North Slope Borough program policies and procedures and the Emergency Action Plan Manual.
• Protect self, co-workers and consumers by following policies and procedures to prevent the spread of blood borne and/or airborne diseases.
• May be required to work a non-traditional work schedule to include evening, holidays and weekends and may be subject to 24 hour on-call status.

Requirements

• High School graduate or G.E.D./, a combination of 12 years of education and work related experience.
• A preference for childcare staff to have no less than 50% of staff in a Residential Care facility will possess a Bachelor's Degree; or may be substituted with combination of four years of formal education and experience working with children.
• Ability to obtain CPR and Basic First Aid Certification within 30 days;
• Must be 21 years of age or older;
• Applicant must pass a criminal history background check conducted by the State of Alaska Background Check Unit;
• One-year separation from receiving services for substance use or domestic violence perpetration;
• Documentation that the individual is free from active pulmonary tuberculosis;
• Ability to obtain a valid Alaska driver's license that meets North Slope Borough insurance criteria within the probationary period;
• Have the ability to lift 35 to 50 pounds regularly.

Qualifications

• Knowledge of Department and Borough policies and procedures.
• Knowledge of local community resources.
• Skill in providing effective client care services.
• Ability to communicate orally and in writting with staff and clients.
• Demonstrated work experience using PC and common software applications.

Skills

• Knowledge of Department and Borough policies and procedures.
• Knowledge of local community resources.
• Ability to communicate orally and in writing with staff and clients.
• Demonstrated work experience using PC and common software applications.

Benefits

The North Slope Borough offers the following benefit packages to all permanent full time and permanent part time employees who work at least 15 hours a week. Health care is provided at no cost to the employee (no premiums). Our Health Care package covers major medical, preventive care, vision, dental and prescription drug benefits. Benefits Do Not Apply To Temporary Employees.

Pay

Details about pay are not specified in the job posting.

Schedule

Details about the schedule are not specified in the job posting.