Client Advocate

About the role

Since 1985, Albuquerque Health Care for the Homeless has dedicated its mission exclusively to providing services to people experiencing homelessness. AHCH provides a distinctive continuum of integrated care through outreach and site-based services to address the health-related causes and consequences of homelessness. Our vision is to live in a world that is just and without homelessness. We believe that homelessness is an issue that can be solved through access to quality health care, adequate and affordable housing, and a living wage.

Responsibilities

• Performs daily tasks to maintain space, equipment, supplies, and resources in the Resource Center.
• Maintains a warm and welcoming environment for clients and representatives from other community resources.
• Provides administrative and clerical support for Resource Center, including answering phones, maintaining files, organizing and stocking supplies, monitoring client usage of phones, computers, and showers.
• Identifies social needs, makes referrals and provides assistance to assist in access to appropriate social services, resources, benefits, and support networks.
• Affords assistance in applications for housing, motel vouchers, public benefits (Medicaid and SNAP) and State ID/Birth Certificates.
• Completes required documentation and data entry tasks.
• Participates in agency outreaches as needed.
• Complies with organization policies and procedures.

Requirements

• High school diploma or equivalent
• Relevant work or volunteer experience in social services or direct customer service

Qualifications

• Associate Degree in Human Services or related field preferred
• Experience working with underserved populations, experience working with persons experiencing behavioral health issues or lived experience of behavioral health recovery preferred
• Knowledge of Social Service resources in Albuquerque preferred
• Bilingual Spanish/English preferred

Benefits

• Low cost medical, vision, and dental insurance with health club membership
• Life insurance and Accidental Death and Dismemberment fully paid for by organization
• Long Term Disability fully paid for by organization
• Paid Time Off - 24 days in first year of employment
• Catastrophic Sick Time accrual
• 7 Paid holidays
• Health Care and Dependent Care Flexible Spending Accounts
• 401k with employer match
• Student loan forgiveness eligible

Pay

All benefits start the month after you begin work.

Schedule

Not specified