Client Representative

Key Responsibilities

• Serve as the main point of contact for assigned clients, addressing any concerns, inquiries, or requests.
• Build and maintain strong, long-lasting client relationships.
• Conduct regular meetings and site visits to ensure clients' needs and expectations are being met.
• Afford internal teams (production manager, designers, field staff, etc.) to ensure seamless delivery of services.
• Perform Landscape Quality Audits regularly and submit feedback to the Production Manager and Branch Director.
• Proactively address any service issues and escalate them as necessary.
• Oversee the successful execution of work orders, ensuring client expectations are met.
• Continuously strive to improve the client experience, offering innovative solutions and personalized service.
• Consistently identify opportunities to enhance the beauty of assigned clients’ properties.
• Prepare, present, and follow up on proposals for assigned clients.
• Drive upsell and cross-sell opportunities for additional landscaping services.
• Meet weekly to discuss quality assessments with the Production Manager and Branch Director.
• Meet weekly to discuss proposals generated and opportunities for design assistance.
• Assist in matters related to Billings or Collections, when necessary.

Qualifications

• A bachelor’s degree in business, horticulture, landscape architecture, or a related field is preferred but not required.
• Minimum 3-5 years of experience in landscaping or a related field.
• Proven experience in account management, preferably in landscaping, or related industries.
• Strong understanding of landscaping services, landscape design, products, and industry trends.
• Proficient in Microsoft Office Suite.
• Familiarity with Aspire or similar landscape business management software is a plus.
• In-depth knowledge of landscape maintenance practices, including mowing, clean ups, lawn care, lawn renovation, tree and shrub care, plant bed and garden maintenance, plant identification, container gardening, and irrigation systems.
• Must be able to work outdoors as needed in various weather conditions.
• Relevant certifications such as Certified Landscape Professional (CLP) or Certified Landscape Technician (CLT) are a plus.

Skills

• Communication: Excellent verbal and written communication skills. Strong interpersonal skills, with the ability to build rapport with clients and collaborate effectively with team members.
• Account Management: Ability to manage multiple accounts simultaneously with a high level of attention to detail.
• Sales Ability: Demonstrated sales ability with a track record of driving business growth and achieving targets.
• Problem Solving: Strong critical thinking skills with the ability to quickly resolve client concerns in a timely and professional manner.
• Time Management: Strong organizational skills to manage multiple clients, properties, and priorities.
• Customer Care: Strong listening skills and a desire to provide excellent customer care and true hospitality for every client.
• Attention to Detail: High level of precision to ensure quality standards are met throughout the season.

The Perks

• 401(k) plan with company match
• Medical insurance
• Dental insurance
• Vision insurance
• FSA/HSA
• PerkSpot
• Long-Term Disability and Life Insurance
• Paid time Off
• Tuition Reimbursement (after one year of service)
• Pay Transparency
• Equal Employment Opportunity