Community Case Manager

About the role

The Community Case Manager provides case management and counseling services to assigned clients: assesses individual needs, determines appropriate levels of care, and coordinates referrals. This role supports clients in residential, community-based, and jail-based settings, and works closely with external agencies to connect clients to treatment, healthcare, legal, and social services.

Responsibilities

• Conducts initial client interviews and gathers case histories to assess needs, addiction severity, and appropriate levels of care.
• Coordinates with community agencies to schedule and support client participation in treatment and support programs.
• Supports the reliability and effectiveness of client treatment, services, and rehabilitation efforts.
• Provides case management services by identifying needs and makes appropriate referrals for substance use treatment, behavioral health services, domestic violence support, medical care, and legal assistance.
• Establishes and maintains relationships with community partners and professionals to facilitate client support and service delivery.
• Collaborates with families, justice system personnel, and community resources to support client progress.
• Transports clients to appointments and other service providers as needed.
• Maintains accurate and timely case documentation, including case notes and reports.
• Prepares case files for regular review and participates in quality assurance processes.
• Delivers program-related services in residential, community, and correctional settings.

The above information outlines the general nature and scope of duties; specific assignments may vary.

Requirements

• Bachelor’s degree in Criminal Justice, Psychology, Sociology, or a related field.
• One (1) year of work experience in criminal justice, social work, counseling, or a related field.
• Any equivalent combination of related education and/or experience may be considered.
• Possession of a valid New Mexico driver’s license by the date of hire and maintenance of a valid license while employed in this position.
• Successful completion of a post-offer employment medical examination and background investigation.
• Adherence to all County safety guidelines.
• Complete all FEMA training(s) assigned to this position.
• Complete required supervisor training, if applicable.
• Pursuant to the Caregivers Act (Section 29-17-1 through Section 29-17-5 NMSA 1978), new hires at the Behavioral Health Services facility will complete caregiver criminal history screening. Conviction of a disqualifying condition is cause for termination or sufficient reason not to hire.

Preferences

• Licensed Substance Abuse Associate (LSAA) preferred.

Working Conditions

• A majority of essential duties are performed indoors in a temperature-controlled environment; outdoor duties may be required and expose the worker to natural weather conditions.
• Exposure to intermittent noise, vibration, fumes, odors, contagious diseases, and potentially hostile or dangerous situations.
• Indoor surfaces may be carpeted or tiled; outdoor surfaces may include natural ground, asphalt, or concrete, and may be wet, dry, even, or uneven.
• Work hazards include high stress, vehicle operation, and potential for serious bodily injury or other health hazards in a treatment facility environment.

Equipment, Tools, and Materials

• Office equipment: telephone, computer, printer, copy machine.
• Occasional handling of first aid and oxygen equipment.
• Materials: forms, reports, writing utensils, and basic office supplies.

Benefits

• Generous leave accruals.
• Career development opportunities.
• Remote and flex-work options as appropriate.
• Longevity pay.
• Education assistance program.
• Health benefits.
• Lucrative retirement plan.

Pay

$21.15 - $30.13 per hour.

Location: 105 Texas St SE, Bernalillo County. Close date: August 15, 2026.