Community Care Worker I

Location: Palestine, TX

About the role

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. This position determines eligibility for Texans in need of in-home care, home-delivered meals, emergency response services, and other social services.

Community Services (CS) provides an integrated and streamlined approach to connect individuals to services and supports that reduce institutionalization and allow individuals to remain in their communities. Our staff are well-organized, able to multi-task, possess the ability to learn policy regulations, thrive in a challenging, fast-paced and evolving environment, have good communication skills, a positive attitude, strong work ethic, and a desire to help others.

Responsibilities

• Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.
• Interviews applicants, individuals receiving services, and resource persons and conducts home/site visits to assess the need for services and provides information and referral to other resources. 15%
• Conducts reviews to determine eligibility and functional needs. 20%
• Obtains, verifies, and calculates income and resources to determine financial eligibility for Title XX programs. 10%
• Maintains case record documents and enters information in an automated system, establishing a record for each individual receiving service. 20%
• Monitors through contacting individuals receiving services to determine if services are meeting the individual’s needs. 15%
• Develops/coordinates/reviews service plans with individuals receiving services and their families, provider agencies, and other state agency staff and authorizes services appropriately and accurately to meet the individual’s needs. 15%
• Prepares basic level ongoing or special narratives or statistical reports. 5%

Requirements

• High school diploma or equivalent required.
• Completed and detailed application illustrating the ability to communicate effectively in writing.
• Willingness to travel at least 65% of the time.
• Experience using email and other automated applications, such as Microsoft Office products.
• Current valid driver’s license.
• Reliable transportation.
• Ability to attend training which may require overnight stay.

Skills

• Knowledge of interviewing techniques to obtain personal information, make inquiries, and resolve conflicting statements.
• Knowledge of resources that serve individuals who are older or have a disability.
• Ability to effectively communicate orally and in writing.
• Ability to set priorities, establish timeframes, and meet deadlines.
• Ability to establish and maintain effective relationships with individuals receiving services, co-workers, contract agency staff, and staff from other federal or state agencies.
• Ability to operate a computer and general office equipment.

Benefits

Our comprehensive benefits package includes:

• 100% paid employee health insurance for full-time eligible employees.
• A defined benefit pension plan.
• Generous time off benefits.
• Numerous opportunities for career advancement.

Explore more details on the Benefits of Working at HHS webpage.

Pay

Salary Range: $2,694.33 - $3,946.25 per month

Schedule

• Full-time, regular position.
• Day shift.
• May be eligible for telework, subject to state and agency telework policies, supervisor discretion, and business needs.