Community Care Worker I

About the role

This position will be assigned to Region 10 HHSC-CCSE Unit 17, comprised of approximately 10-13 Community Care Case Worker staff covering all six counties in Region 10.

Responsibilities

• Attends work on a regular and predictable schedule in accordance with agency leave policy.
• Interviews clients or resource persons and conducts home/site visits to assess the need for services.
• Obtains, verifies and calculates income and resources to determine client financial eligibility.
• Develops/coordinates/explains client services and payment plans and authorizes services to meet client's individual needs.
• Makes reviews to re-determine eligibility and functional needs.
• Presents basic level ongoing and special narrative or statistical reports.
• Documents case records using automated equipment to form a record of each client.
• Prepares reports and records to provide management information on program operations.
• May review situations and provide temporary protective services to prevent or remedy abuse, neglect, or exploitation of elderly or disabled adults.

Requirements

• Valid driver’s license required.
• Knowledge of customer services principles and practices.
• Ability to interview individuals and document essential information.
• Knowledge of Gerontology, the field of disability, the dynamics of the aging process and the special problems of the aged and disabled.
• Experience communicating effectively with all types of people, in all types of situations.
• Ability to operate computer equipment.
• Knowledge of business English.

Qualifications

• High School diploma or GED equivalent is required.
• Preferred attainment of at least Sixty (60) semester hours from an accredited college or university in the disciplines of Social Work, Psychology and/or Sociology.
• Experience in using general office equipment such as using a computer or software that may include Microsoft Office Products such as Outlook, Word, Excel, Power Point and SharePoint.
• Excellent written communications as observed by detail and completeness of information provided on state application.
• Willingness to travel a minimum of 75% of the time.
• Ability to work a regular and predictable work schedule; specifically, the first shift, Monday - Friday, 8:00 am to 5:00 pm.

Skills

• Customer service principles and practices.
• Interviewing individuals and documenting essential information.
• Gerontology, the field of disability, the dynamics of the aging process and the special problems of the aged and disabled.
• Effective communication with all types of people, in all types of situations.
• Operating computer equipment.
• Business English.

Benefits

The comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more.

Pay

$2,694.33 - $3,946.25 Monthly

Schedule

Day Shift