Community Care Worker I

About the role

The Texas Health and Human Services Commission (HHSC) is seeking a Community Care Worker I to join an exciting, dynamic team working in a high-performing and innovative environment. The position involves determining eligibility for Community Care Services Eligibility (CCSE) program services, conducting interviews, verifying data, explaining program benefits and requirements, and providing information and referrals to other resources.

Responsibilities

• Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.
• Interviews applicants, individuals receiving services, and resource persons and conducts telephone and/or home/site visits to assess the need for services and provides information and referral to other resources.
• Conducts reviews to determine eligibility and functional needs.
• Obtains, verifies, and calculates income and resources to determine financial eligibility for Title XX programs.
• Maintains case record documents and enters information in an automated system, establishing a record for each individual receiving service.
• Makes sure services are meeting the individual’s needs by monitoring through contacting individuals receiving services.
• Develops/coordinates/reviews service plans with individuals receiving services and their families, provider agencies and other state agency staff and authorizes services appropriately and accurately to meet the individual’s needs.
• Prepares basic level ongoing or special narratives or statistical reports.

Requirements

• Current Valid Driver’s License.
• Knowledge of interviewing techniques to obtain personal information, to make inquiries, and to resolve conflicting statements.
• Knowledge of resources that serve individuals who are older or have a disability.
• Ability to effectively communicate orally and in writing.
• Ability to set priorities, establish timeframes, and meet deadlines.
• Ability to establish and maintain effective relationships with individuals receiving services, coworkers, contract agency staff, and staff from other federal or state agencies.
• Ability to operate computer and general office equipment.

Qualifications

• High School Diploma or equivalent is required.

Skills

• Knowledge of interviewing techniques to obtain personal information, to make inquiries, and to resolve conflicting statements.
• Knowledge of resources that serve individuals who are older or have a disability.
• Ability to effectively communicate orally and in writing.
• Ability to set priorities, establish timeframes, and meet deadlines.
• Ability to establish and maintain effective relationships with individuals receiving services, coworkers, contract agency staff, and staff from other federal or state agencies.
• Ability to operate computer and general office equipment.

Benefits

Employee benefits include but are not limited to employer paid health insurance; vacation leave; sick leave; paid holidays (15 per year on average); and defined retirement plan with lifetime annuity.

Pay

$2,694.33 - $3,946.25 Monthly

Schedule

Day Shift