Community Care Coordinator

Key Responsibilities

• Works directly with a facility dental liaison to ensure successful on-site dental care and oral health care screening visits
• Prepares the clinical provider schedules for on-site care visits
• Reports, documents, and addresses customer service inquiries from patients, patient representatives, and facility staff members
• Captures, documents, and addresses customer service inquiries from patients, patient representatives, and facility staff members
• Coordinates monthly visits to our contracted on-site care facilities for dental services and oral health screenings
• Enters monthly provider schedules into Open Dental and distributes to appropriate staff
• Updates facility records as needed
• Confirms patient appointments, with family members and/or the facility staff
• Scans and enters new and/or updated patient information
• Enters and verifies insurance plans, and documents changes and updates accordingly
• Performs pre and post quality assurance for appointments and sends insurance claims
• Sends and follows up on treatment plans sent to families and updates status accordingly
• Sends and follows up on insurance pre-authorizations and updates status accordingly
• Scans and processes patient treatment information including fax correspondences
• Discusses appointment and account information with patients and their responsible parties

Requirements

• HS Diploma or GED required
• Customer Service, scheduling, and phone experience preferred
• Dental office experience strongly preferred, but not required