Care Coordinator

About the Position

Southwest Behavioral & Health Services is looking for a Care Coordinator for our Mesa Outpatient Clinic! In this position you will connect with the members, learn their stories, and help them improve their quality of life.

Job Preview at a Glance

• Interventions may be individual, group based, community collaboration
• Performs crisis stabilization functions
• Assists consumer and/or guardian in accessing resources with the community
• Completes necessary paperwork for referrals, coordination, admission, discharge, and out of home placements
• Serves as central support for the clinical team
• Performs care coordination functions including clinical care coordination between resources within and outside the agency, and authorizations for residential or out of home placements
• Travel to either the east valley or the west valley 1x/week
• Roles will be mostly in office

Essential Job Duties

• Reviews documents received and requests required documents to appropriate level of care for members
• Assesses consumers in accordance with established policies and procedures and clinical protocols
• Develops service plans with consumers based on assessment and diagnostic process
• Coordinates consumer care or reports on interventions by meeting with CFT and ART to review efficacy of interventions and to revise plans of service with consumers
• Develops and maintains appropriate level of relationships with consumers and formal/informal support systems
• Provides support and information, education or guidance to consumers and support system members concerning issues of treatment planning, advocacy, and medication management
• Monitors mental status of consumers and response to treatment plans through face-to-face contact, and updates treatment plans as needed
• Works collaboratively with treatment team and all external members of consumer's services
• Provides face-to-face crisis intervention
• Completes safety plans with consumers
• Conducts groups as needed
• Transitions consumer to appropriate level of care upon conclusion of treatment
• Provides information to consumers and family members or guardians concerning community resources and linkages to other services
• Assists consumers, families or guardians in securing appointments with support services and agencies, as needed
• Maintains accurate, thorough and current documentation of contact with consumers, treatment progress and services received/provided
• Close coordination with the PCP health plan, stakeholders, and funding source will be maintained for all consumers
• Attends weekly clinical staffing's and all staff meetings
• Coordinates hospital discharges by scheduling follow up appointments and ensures proper communication is kept between inpatient and outpatient teams
• Enrolls members through the intake process where assessment, service plan, safety/support plan is completed
• Completes outreach for members who miss an appointment and follows up with re-engagement process
• Completes chart closures
• Maintains quality and compliance in consumer's charts
• To ensure compliance & adequate services, additional job duties may be required to meet the needs of the program and or department

Minimum Requirements

• 21 years of age
• A Bachelor's degree with one year of full-time behavioral health experience. A combination of experience and education totaling 5 years is acceptable
• Must have fingerprint clearance issued by the Arizona Department of Public Safety or be eligible to receive within eight (8) weeks of hire

Benefits

• 3 weeks of PTO your 1st year of employment, with increased accruals after continued service
• 10 paid holidays
• Low-cost medical, dental and vision insurance, short-term/long-term disability and life insurance for employees
• 40% company match up to a 10% deferral into your SB&H retirement account
• Career Development – Benefit from our culture of internal promotion
• Tuition reimbursement program & discount degree programs
• Employee Assistance Program, Health & Wellness and much more