Care Coordinator

Qualifications

• Registered Nurse (RN) with behavioral health experience
• Experience assessing and managing patients with behavioral and mental health conditions

Job Summary

The Care Coordinator is a licensed clinical professional who coordinates, facilitates, and supports patient care across the continuum through clinical triage, care coordination, patient education, and proactive patient engagement.

Through telephonic and virtual interactions, the Care Coordinator receives patient concerns, assesses available clinical information, prioritizes patient needs using established protocols, and coordinates appropriate interventions.

Registered Nurses (RNs) may independently perform comprehensive nursing assessments, develop nursing care plans, and exercise clinical judgment within the RN scope of practice.

Licensed Practical Nurses (LPNs) provide nursing care and coordination within the LPN scope of practice, follow established clinical protocols, and escalate complex, unstable, or out-of-protocol situations to the appropriate RN or licensed provider.

Compentencies

• Clinical judgment, critical thinking, and sound decision-making
• Care coordination, patient advocacy, and remote patient monitoring (RPM)
• Clinical triage and prioritization
• Patient engagement, customer service, and relationship-building
• Caregionship, empathy, and emotional intelligence
• Effective verbal and written communication
• Timely, accurate, and objective clinical documentation
• Time management and organizational skills
• Proficiency with healthcare technology and electronic medical records (EMRs)
• Collaboration and interdisciplinary teamwork
• Health literacy and patient education
• Regulatory compliance and ethical practice
• Continuous quality and process improvement
• Conflict resolution and de-escalation
• Professionalism, accountability, and integrity
• Commitment to High Reliability Organization (HRO) principles and the organization's Four Attributes of Quality (Customer Critical, Business Critical, Compliance Critical, and First Call Resolution)