Care Coordinator

About the role

Serve as the hospice expert to professionally and seamlessly coordinate services and bridge the transitions for the patient to hospice services; develop long-term relationships at each facility to reinforce CHOT/Providence Hospice as the provider of choice.

Responsibilities

• Respond to referral sources in a timely manner; evaluate patient desire for hospice; meet with families/patients to discuss goals and explain services of hospice.
• Complete required paperwork with patients/families; facilitate patient discharge when needed by working with facility/hospital staff, DME, medications, hospice physicians, and other facility staff.
• Educate facility/hospital staff and follow up on pending patients; be available to staff and patients for questions and to build relationships.
• Communicate and provide daily feedback to admission staff on referrals.
• Through customer service and leveraging relationships, become the “hospice of choice,” whereby increasing hospital referrals.
• Attend and participate in routine staff meetings in person or via media provided as directed.
• Participate in and/or provide in-service training, attend various facility/hospital activities and perform other duties as required or assigned.

Qualifications

• Four-year college degree preferred.
• 1–3 years of healthcare marketing experience required.
• 1 year of hospice experience required.
• Medical knowledge strongly preferred (ability to read charts, know medications, etc.).
• Required to be proficient using PC including Microsoft Office.

Benefits

• Competitive pay
• Generous paid time off programs
• Company-provided life insurance, short- and long-term disability
• Medical, dental, and vision insurance
• Flexible spending account and health savings account
• Employee assistance program
• Retirement savings plan
• Mileage reimbursement for work-related travel

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.