Community Based Crisis Navigator - Iowa CCBHC

About the role

Certified Community Behavioral Health Clinic (CCBHC) helps provide comprehensive, coordinated mental health and substance use services to the individual. CCBHC utilizes an integrated person and family-centered treatment plan to help ensure the individual's needs are being met. CCBHC offers access to care for any individual seeking help for mental health, substance use, or community support regardless of diagnosis, residence, or ability to pay. The goal of CCBHC is to provide a one-stop shop for behavioral health services to the individual.

Responsibilities

• Provides crisis intervention and risk assessment of clients for referral sources such as community members, law enforcement, or school systems.
• Makes recommendations and referrals to the appropriate levels of care following a clinical consultation.
• Assesses clients on-site and face to face.
• Conducts a crisis-focused assessment and documentation to be completed within 24 hours of the crisis call.
• Establishes an intervention plan with client and referral source participation, specifying immediate treatment needs and follow-up.
• Follows up with crisis clients 24 hours post-crisis and maintains an ongoing case load for 30 days to follow.
• Maintains relationships with key community resources and provides referrals to clients.
• Identifies needs and goals for clients who are post-crisis and serves as an ongoing intervention support.
• Documents all case management correspondence.
• Absorbs complex cases.
• Handles on-call responsibilities during the workday, including answering and responding to crisis calls during the daytime hours and responding to situations on-site within the time outlined in agency policy.
• Is dependable and punctual regarding scheduling and attendance.
• Refers to other Heartland Family Service programs and other community services, as necessary either concurrently with services or for aftercare.
• Conducts outreach activities off-site with community partners.
• Identifies clients in the community in need of services and refers, enrolls, and assesses clients in the community setting.
• Maintains clinical records, meeting established standards of timeliness and completeness.
• Completes all required reports and other requirements accurately and promptly.
• Displays a courteous and caring attitude at all times to the clientele, volunteers, and visitors of the Agency.
• Collaborates and cooperates with program area staff, volunteers, and other Agency staff.
• Abides by all specific program and Agency procedures, policies, and requirements.
• Develops personal and program-related skills through participation in internal and external training opportunities including printed material and audio and/or visual media.
• Creates, maintains, and shares an appropriate and dynamic self-care plan.
• Strives to make connections between the agency and the larger community whenever possible in order to contribute to the agency’s ongoing fundraising and friend-raising efforts.

Qualifications

• Bachelor’s degree in psychology, social work, nursing, or education AND a minimum of one year of experience in behavioral or mental health services.
• High School Diploma and two years of experience within the human services field.

Skills

• Decision making
• Problem solving
• Interpersonal skills
• Teamwork

Benefits

Not specified

Pay

$19.74 - $23.54 per hour (wage is based on total years of relevant experience)

Schedule

37.5 hours per week