Community Based Care Surveyor (Client Care Surveyor) Multiple Positions

About the role

The Oregon Department of Human Services is seeking Community-Based Care Surveyors (Client Care Surveyors) to ensure that individuals and their families receive person-centered services that promote safety, independence, and well-being.

Responsibilities

• Conduct state licensing surveys according to state protocols, guidelines, and time frames.
• Review facility survey history, complaint investigation reports, and data reports.
• Observe details of residents' quality of care and life, including staff assistance with activities of daily living, staff interactions with residents, nutrition, activities provided, and environment.
• Interview residents, families and facility staff.
• Review resident medical records and facility policies and procedures.
• Evaluate conditions, using OARs, state guidelines, and individual professional judgment to validate and determine findings of potential non-compliance.
• Perform on-site inspection of the long-term care facility, including an inspection of the kitchen and other areas where food is prepared for residents.
• Write report of findings, using specified computer software program.

Requirements

• Three years of experience in areas related to long-term care or nursing home administration.
• One of the following:
• A bachelor's degree in Health Science, Gerontology, Healthcare Administration, or Long Term Care Administration.
• An ORA license as a Registered Nurse.
• An ORA license as a Long-Term Care Facility Administrator with a Bachelor’s in health services.

Note: LPN certification and/or experience will not meet the minimum qualifications.

A valid driver’s license and acceptable driving record is required for this position.

Essential Attributes

• Experience related to nursing in a long-term care setting or administration of a nursing care facility or assisted living.
• Knowledge of Oregon State laws, rules, and regulations related to the provision of long-term direct-care programs and facilities.
• Critical Thinking, investigation, and decision making: Skill in exercising independent judgment and decision-making in the application of laws, rules, policies, or procedures.
• Teamwork, self-awareness, and growth mindset: Demonstrated ability to work successfully both independently and cohesively with a team.
• Demonstrates emotional intelligence, conflict resolution skills, and unwavering professionalism—even in high-pressure or adversarial situations.
• Experience using a variety of Microsoft Office Programs, email, data entry, video conferencing, and instant messaging.
• Skilled in technical writing using the Principles of Documentation, with experience creating clear, accurate, and objective reports for medical, clinical, or long-term care investigations.

Qualifications

• Attention all candidates! A cover letter is required. Failure to submit the required cover letter will result in disqualification of your application.
• Please clearly describe how you meet the minimum qualifications and essential attributes in your application materials.
• Your application materials will determine if you are selected to move forward in the hiring process and will be used to determine your starting salary range.
• The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency.
• Unauthorized use of outside resources during the hiring process will result in disqualification.
• The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.

Working Conditions

• This role involves both community-based work and in-office, with very limited opportunities to work from home.
• Your primary office location will be in Tigard.
• Training and trial service will take place in Tigard, Oregon, for the first nine months.
• Travel regularly, often overnight, Monday through Friday to counties across Oregon, for up to two weeks each month.
• Work daily within busy and varying long-term care healthcare facility settings.
• Lift and carry up to 20 pounds throughout each day.
• Irregular work schedules and frequent schedule changes.
• You may interact with a wide range of people including some who have experienced trauma and exhibit challenges in controlling their emotions.
• Walking into stressful situations that may require quick decision-making skills to ensure safety of those being serviced and own physical safety.
• This may also be trauma inducing.
• You will be a mandatory reporter of abuse and neglect of children, older adults, and other adults with disabilities.

Background Checks and Requirements

• If selected as a finalist, we will conduct a criminal history and background check.
• Adverse criminal history or background check may lead to disqualification.

Benefits

• Cost of Living Adjustments.
• Annual salary increases (until you reach the top of the listed salary range).
• Awesome benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.

General Information

• This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).
• This recruitment may be used to fill future vacancies in the same classification.

Contact Information

We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.

The recruiter for this position is Ryan Bennett.

Email: ryan.bennett@odhs.oregon.gov