Community Based Care Compliance Specialist (Compliance Specialist 2)

About the role

The Oregon Department of Human Services seeks a Community Based Care Compliance Specialist to investigate non-abuse complaints in community-based facility settings. Key responsibilities include interviewing providers, residents, staff, and others, reviewing records, conducting investigations, and ensuring compliance with Oregon Administrative Rules.

Responsibilities

• Investigate non-abuse complaints through interviews, observations, and record reviews.
• Ensure compliance with Community Based Care rules, regulations, guidelines, and policies.
• Identify and address systemic deficiencies to improve the safety, health, and independence of residents.
• Interpret and apply complex regulations, rules, laws, and guidelines related to Assisted Living, Residential Care, and Memory Care Facilities.
• Review and analyze data to identify trends and areas of non-compliance.
• Document findings, evidence, and regulatory findings in clear, accurate, and legally defensible reports.
• Evaluate compliance for facilities enrolled in the Facility Enhanced Oversight Supervision Program (FEOS).
• Issue citations for violations and coordinate with local authorities and law enforcement.
• Screen and analyze complaints to determine appropriate responses and assign for investigation or referral.

Requirements

• Four years of experience in administrative research, including compiling and evaluating facts to recommend management actions and decide compliance with program guidelines and regulations.
• Two years of the four must be above the technical support level.
• Experience interpreting and applying laws, regulations, policies, or established standards to evaluate compliance and make well-reasoned decisions.
• Experience gathering and analyzing information from multiple sources to determine findings, identify trends or root causes, and develop evidence-based conclusions.
• Experience communicating professionally and effectively verbally and in writing with individuals from diverse backgrounds while navigating difficult or sensitive situations.
• Experience independently managing multiple priorities, organizing complex workloads, and completing accurate documentation while meeting established timelines and quality standards.

Qualifications

• College-level course work may substitute for experience on the basis of 45-quarter units per year, up to a maximum of three years.

Skills

• Experience interpreting and applying laws, regulations, policies, or established standards to evaluate compliance and make well-reasoned decisions.
• Experience gathering and analyzing information from multiple sources to determine findings, identify trends or root causes, and develop evidence-based conclusions.
• Experience communicating professionally and effectively verbally and in writing with individuals from diverse backgrounds while navigating difficult or sensitive situations.
• Experience independently managing multiple priorities, organizing complex workloads, and completing accurate documentation while meeting established timelines and quality standards.

Benefits

The Oregon Department of Human Services offers an amazing benefits package, including annual salary increases until reaching the top of the listed salary range, cost of living adjustments, and possible eligibility for the Public Service Loan Forgiveness Program.

Pay

$4,954 - $7,592 annually

Schedule

8:00 a.m. – 5:00 p.m., Monday – Friday Pacific Standard Time (PST)

Additional Information

• This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).
• The recruitment may be used to fill future vacancies in the same classification.
• Contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions, or job-specific questions.