Community Based Care Compliance Specialist (Compliance Specialist 2)

About the role

The Oregon Department of Human Services is seeking a Community Based Care Compliance Specialist to investigate non-abuse complaints in community-based facility settings. This position ensures provider compliance with rules, regulations, guidelines, and policies.

Responsibilities

• Investigate non-abuse complaints through interviews, observation, and record reviews.
• Ensure compliance with Oregon Administrative Rules (OARs).
• Interpret and apply complex regulations, rules, laws, and guidelines.
• Review and analyze data to identify trends and noncompliance.
• Document facts, evidence, interviews, observations, and regulatory findings in clear, accurate, and legally defensible reports.
• Evaluate compliance for facilities enrolled in the Facility Enhanced Oversight Supervision Program (FEOS).
• Identify deficiencies and issue citations for violations.
• Coordinate with local authorities and law enforcement.
• Screen, analyze, and triage complaints to determine appropriate responses.

Requirements

• Four years of experience in administrative research, including compiling and evaluating facts to recommend management actions or decide compliance with program guidelines and regulations.
• Two years of the four years must be above the technical support level.

Qualifications

• Experience interpreting and applying laws, regulations, policies, or established standards to evaluate compliance and make well-reasoned decisions.
• Experience gathering and analyzing information from multiple sources to determine findings, identify trends or root causes, and develop evidence-based conclusions.
• Experience communicating professionally and effectively verbally and in writing with individuals from diverse backgrounds while navigating difficult or sensitive situations.
• Experience independently managing multiple priorities, organizing complex workloads, and completing accurate documentation while meeting established timelines and quality standards.

Skills

• Ability to interpret and apply complex regulations, rules, laws, and guidelines.
• Proficiency in gathering and analyzing information from various sources.
• Effective communication skills, especially in handling sensitive situations.
• Strong organizational and time management skills.

Benefits

Details about benefits will be provided upon hire.

Pay

$4,954 - $7,592 annually

Schedule

8:00 a.m. – 5:00 p.m., Monday – Friday Pacific Standard Time (PST)

Additional Information

This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).