Community Banking Specialist

MidAmerica National Bank, a locally owned financial institution headquartered in Central Illinois, is committed to delivering exceptional financial solutions and personalized service to the communities we serve. Established in 1933, we pride ourselves on building lasting relationships with our customers and making a positive impact in the communities where we live and work.

About the role

We are seeking an enthusiastic, customer-focused professional to serve as the first point of contact for customers in our Iowa Market. This position plays a key role in creating an outstanding customer experience by assisting customers with questions, identifying banking needs, connecting them with appropriate products and services, and supporting various operational functions throughout the bank. The Community Banking Specialist will work closely with our Lending, Wealth Management Group (WMG), and Treasury Management teams, providing administrative and client support while helping ensure efficient office operations and exceptional customer service.

Responsibilities

• Greet customers and provide a welcoming, professional banking experience.
• Assist customers with inquiries and direct them to appropriate banking products, services, and bank personnel.
• Develop strong customer relationships by understanding financial needs and identifying opportunities to enhance existing banking relationships.
• Support Loan Officers with administrative and operational functions, including document preparation, customer communication, file maintenance, and loan processing activities.
• Provide administrative support to the Wealth Management Group (WMG), including client service assistance, appointment coordination, and account-related requests.
• Assist Treasury Management customers and support related services, onboarding, and customer inquiries.
• Coordinate office operations and maintain organized records, files, and reporting documentation.
• Process routine customer transactions and service requests while ensuring accuracy and compliance with bank policies and procedures.
• Promote and cross-sell bank products and services, including deposit accounts, digital banking solutions, treasury services, and other financial products.
• Maintain a thorough understanding of bank products, services, systems, and regulatory requirements.
• Adhere to all bank policies and regulatory requirements, including Bank Secrecy Act (BSA), Customer Identification Program (CIP), and other applicable banking regulations.
• Represent MidAmerica National Bank professionally within the community and participate in business development and networking opportunities as appropriate.

Requirements

• Previous banking, financial services, office management, or customer service experience preferred.
• Strong communication, interpersonal, and relationship-building skills.
• Ability to prioritize multiple responsibilities and work effectively in a fast-paced environment.
• Excellent organizational and problem-solving abilities.
• Professional demeanor with a commitment to exceptional customer service.
• Proficiency with Microsoft Office and other business applications.
• Experience supporting lending, treasury management, or wealth management functions is a plus.

Core Values & Culture

• Uphold MidAmerica National Bank's core values and customer service standards.
• Demonstrate professionalism, integrity, and accountability in all interactions.
• Foster a positive environment for customers, coworkers, and community partners.
• Support the bank's commitment to building lasting customer relationships and strengthening the communities we serve.

Review benefit highlights on our website: Careers - MidAmerica National Bank.