Community Account Specialist

About the role

The Community Account Specialist is responsible for all accounting operations of the community, including posting payments, processing Deposit Accounting forms, and completing Final Deposit Accounting, alongside administrative and customer service duties as required.

Responsibilities

• Actively communicates with residents regarding move-in processes, ledger balances, past move-out balances, and eviction status.
• Resolves customer escalations in a timely and accurate manner.
• Maintains the highest level of customer service for residents, vendors, teammates, and corporate departments through strong collaboration and communication.
• Ensures compliance with company money management and accounts receivable policies and procedures.
• Responsible for the collection process, including accurate and timely delivery of Pay or Quits, delinquency notices, and resident communications.
• Completes accounting responsibilities including revenue management and timely processing of Deposit Accounting and Accounting Month End.
• Ensures systems are kept up to date and accurate for data integrity and reporting purposes.
• Supports legal proceedings for unpaid rent, including unlawful detainer, small claims, and eviction processes.
• Assists with other ad hoc requests and reports as needed.
• Maintains alignment with Essex policies and procedures while managing relationships with internal and external stakeholders, including Accounting, Legal, and other departments.

Requirements

• High school diploma or equivalent required.
• College degree preferred.
• One year’s experience in a customer service environment preferred.
• Valid driver's license required.

What the job requires

• Maintain alignment with Essex policies and procedures while effectively managing relationships with internal and external stakeholders, including Accounting, Legal, and other departments within Essex.
• Maintain compliance with all applicable laws, e.g., Fair Housing, Landlord Tenant, Local Building Codes, OSHA, and EEOC.
• Excellent verbal and written communication skills.
• Ability to create, compose, and edit written materials.
• Regular, consistent, and timely attendance required.
• This role requires a five-day workweek that will likely include weekend coverage.
• Work is primarily performed at an Essex office location, involving extended periods of sitting at a desk or workstation, with the regular need to deliver resident notices. This may involve walking and use of stairs for prolonged periods of time.
• Travel required for occasional meetings, training, community visits, and court appearances.

Skills

• Ability to comprehend, analyze, and interpret documents.
• Ability to solve problems involving several options in situations.
• Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines.
• Highly organized with demonstrated project management skills.
• Ability to exercise initiative and meet all job requirements and assignments.

Benefits

• Competitive salaries and experience-based career growth.
• Benefit packages including medical, dental, vision, paid parental leave, 401k employer match, excellence rewards, and wellness programs.
• 12 paid holidays and 15 PTO days.
• Housing discount of 20% for most positions.
• Eligibility for Essex’s discretionary Annual Bonus program.

Pay

New hires generally start between $26.92 - $31.25 per hour. The final salary offer will be determined after reviewing relevant factors, including skill sets, relevant experience, internal equity, and other business and organizational needs.