Community Account Specialist

Location: Seattle, WA (PNW – 575 Taylor, 28)

About the role

The Community Account Specialist is responsible for all accounting operations of the community, including posting payments, processing Deposit Accounting forms, completing Final Deposit Accounting, and other administrative and customer service duties.

Responsibilities

• Actively communicate with residents regarding move-in process, ledger balances, past move-out balances, and eviction status.
• Resolve customer escalations in a timely and accurate manner.
• Maintain the highest level of customer service for residents, vendors, teammates, and corporate departments through strong collaboration and communication.
• Ensure compliance with company money management and accounts receivable policies and procedures.
• Handle the collection process, ensuring accurate and timely delivery of Pay or Quits, delinquency notices, and resident communications.
• Complete accounting responsibilities including revenue management and timely processing of Deposit Accounting and Month End Accounting.
• Ensure systems are kept up to date and accurate for data integrity and reporting purposes.
• Support legal proceedings for unpaid rent, including unlawful detainer, small claims, and eviction processes.
• Assist with ad hoc requests and reports as needed.
• Maintain alignment with Essex policies and procedures while managing relationships with internal and external stakeholders, including Accounting, Legal, and other departments.

Requirements

• High school diploma or equivalent required; college degree preferred.
• One year’s experience in a customer service environment preferred.
• Valid driver license and automobile insurance.
• Maintain compliance with all applicable laws (e.g., Fair Housing, Landlord Tenant, Local Building Codes, OSHA, and EEOC).
• Excellent verbal and written communication skills; ability to create, compose, and edit written materials.
• Regular, consistent, and timely attendance required.
• Work is primarily conducted in an office setting with prolonged sitting at a desk or workstation, and regular need to deliver resident notices (may involve walking and use of stairs).
• Availability to work a flexible schedule, including weekends.
• Travel required for occasional meetings, training, community visits, and court appearances.

Skills

• Ability to comprehend, analyze, and interpret documents.
• Problem-solving skills involving several options in situations.
• Decision-making with thorough understanding of procedures, company policies, and business practices to achieve results and deadlines.
• Highly organized with demonstrated project management skills.
• Ability to exercise initiative and meet job requirements and assignments.

Benefits

• Competitive salaries and career growth opportunities.
• Medical, dental, and vision coverage.
• Paid parental leave.
• 401k employer match.
• Excellence rewards and wellness programs.
• 12 paid holidays and 15 PTO days.
• Housing discount of 20% (eligible for most positions).

Pay

The pay range for this position is $24.50 - $33.50 per hour. New hires generally start between $24.50 - $29.09 per hour. The final salary offer will be determined after reviewing relevant factors, including skill sets, experience, and internal equity. This role is also eligible for Essex’s discretionary Annual Bonus program.