Community Account Specialist

Location: Diamond Bar, California – IEE 514 Emerald Pointe. Position Type: Regular.

About the Role

The Community Account Specialist is responsible for all accounting operations of the community, including posting payments, processing Deposit Accounting forms, completion of Final Deposit Accounting, and other administrative and customer service duties as required.

Responsibilities

• Actively communicates with residents regarding move-in process, ledger balances, past move-out balances, and eviction status.
• Resolves customer escalations in a timely and accurate manner.
• Maintains the highest level of customer service for residents, vendors, teammates, and corporate departments through strong collaboration and communication.
• Be a team player.
• Ensures compliance of company money management and accounts receivable policies and procedures.
• Responsible for the collection process, ensuring accurate and timely delivery of Pay or Quits, delinquency notices, and resident communications.
• Completes accounting responsibilities including revenue management, and timely processing of Deposit Accounting and Accounting Month End.
• Ensures systems are kept up to date and accurate for data integrity and reporting purposes.
• Ability to support legal proceedings for unpaid rent, including unlawful detainer, small claims, and eviction processes.
• Assists with other ad hoc requests and reports as needed.
• Maintains alignment with Essex policies