Community Account Specialist

Location: Oakland, California (SFO 444 Artizan)

About the role

The Community Account Specialist is responsible for all accounting operations of the community, including posting payments, processing Deposit Accounting forms, completion of Final Deposit Accounting, and other administrative and customer service duties.

Responsibilities

• Actively communicate with residents regarding move-in process, ledger balances, past move-out balances, and eviction status.
• Resolve customer escalations in a timely and accurate manner.
• Maintain the highest level of customer service for residents, vendors, teammates, and corporate departments through strong collaboration and communication.
• Ensure compliance with company money management and accounts receivable policies and procedures.
• Handle the collection process, ensuring accurate and timely delivery of Pay or Quits, delinquency notices, and resident communications.
• Complete accounting responsibilities including revenue management and timely processing of Deposit Accounting and Accounting Month End.
• Ensure systems are kept up to date and accurate for data integrity and reporting purposes.
• Support legal proceedings for unpaid rent, including unlawful detainer, small claims, and eviction processes.
• Assist with other ad hoc requests and reports as needed.
• Maintain alignment with Essex policies and procedures while managing relationships with internal and external stakeholders, including Accounting, Legal, and other departments.

Requirements

• High school diploma or equivalent required; college degree preferred.
• One year’s experience in a customer service environment preferred.
• Must have a valid driver's license.
• Excellent verbal and written communication skills; ability to create, compose, and edit written materials.
• Regular, consistent, and timely attendance required.
• Ability to comprehend, analyze, and interpret documents.
• Ability to solve problems involving several options in situations.
• Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines.
• Highly organized with demonstrated project management skills; ability to exercise initiative.
• Maintain compliance with all applicable laws, e.g., Fair Housing, Landlord Tenant, Local Building Codes, OSHA, and EEOC.

Schedule

• Five-day workweek that will likely include weekend coverage.
• Work is primarily performed at an Essex office location, involving extended periods of sitting at a desk or workstation.
• Regular need to deliver resident notices, which may involve walking and use of stairs for prolonged periods.
• Travel required for occasional meetings, training, community visits, and court appearances.

Pay

New hires generally start between $26.92 - $31.25 per hour. The final salary offer will be determined after reviewing relevant factors, including but not limited to skill sets, relevant experience, internal equity, and other business and organizational needs. This role is also eligible to participate in Essex’s discretionary Annual Bonus program.

Benefits

• Competitive salaries and career growth opportunities.
• Medical, dental, and vision coverage.
• Paid parental leave.
• 401k employer match.
• Excellence rewards and wellness programs.
• 12 paid holidays and 15 PTO days.
• Housing discount of 20% (eligible for most positions).