Community Association Manager - Motorcoach Resort POA

Job Complexity & Critical Skills

The Property Manager must project a professional and competent image by providing excellent customer service, managing the community, and collaborating with various stakeholders.

Duties And Essential Functions

• Demonstrate a positive, professional attitude towards the company and its clients.
• Strive for continuous improvements in work processes and outcomes to meet client expectations.
• Act as the primary coordinator for assigned properties, ensuring compliance with contractual obligations.
• Prepare and review monthly financial statements, manage cash flow, and ensure effective collection of receivables.
• Maintain accurate property files and records, and collaborate with headquarters support staff on management procedures.
• Provide prompt and detailed status reports, supervise on-site team members, and develop maintenance specifications.
• Establish and maintain collaborative relationships with departments, coworkers, and vendors, and respond to inquiries in a timely manner.
• Initiate contact with new resident representatives, coordinate move-ins, and provide orientation and guidelines.
• Ensure adherence to the highest standards of performance and motivate staff to work as a team.
• Prepare and present management reports, action plans, budgets, and bid analyses, and adhere to KWPM’s values and policies.
• Organize and upload documents into management systems, monitor contracts, and ensure vendor certificates of insurance.
• Manage and update records, communicate with the BOD, unit owners, and vendors, and attend meetings as needed.
• Handle violations, work orders, architectural control applications, lease applications, and sale applications.
• Monitor cash flow, legal actions, and collection modules, and keep up-to-date with equipment maintenance logs and preventive maintenance manuals.
• Support the KWPM’s GREAT values and adhere to company policies, and balance multiple project demands.

Competencies

• Communication Proficiency
• Business Acumen
• Customer/Client Focus
• Decision Making
• Financial Management
• Results Driven
• Supervisory Responsibility

Work Environment

This job operates in a professional office environment. The employee will need to walk the property on a daily basis, which may include climbing stairs.

Physical Demands

The employee is regularly required to talk or hear, stand, walk, use hands to finger, handle, or feel, and reach with hands and arms. They will also need to work for extended periods of time, including nights and weekends.

Position Type/Expected Hours of Work

This is a full-time exempt position with business hours determined by the client's needs.

Travel

Some travel may be required for training and meetings, both locally.